Technical Support Professional

Business Overview:Alnafitha IT is a leading independent provider of IT services and solutions in Saudi Arabia, founded in 1993.As a fully Saudi -owned company, we have established ourselves from a startup business to a market leader, offering a comprehensive range of IT solutions tailored to meet the unique requirements of our clients.Our expertise spans across various domains, including Microsoft, AWS, ManageEngine, and Zoho Solutions, ensuring that we deliver strategic IT solutions that drive digital transformation and operational excellence to our clients.With over 30 years of experience, Alnafitha IT has successfully completed more than 4,000 projects, serving over 3,000 satisfied customers, and collaborating with 65+ partners.Our commitment to excellence is evident in our customer -centric approach, which emphasizes engagement, collaboration, and a relentless pursuit of quality in every interaction.Our vision is to be the Kingdom's most customer -centric provider for digital transformation and consultation, fostering innovation and excellence in all our solutions. We are dedicated to optimizing operational efficiency and ensuring effective resource utilization to enhance customer satisfaction and profitabilityAt Alnafitha IT, we believe in empowering our employees and nurturing their growth, which is essential for driving leadership in technology and customer satisfaction. As we continue to expand our presence in the IT landscape, we remain committed to delivering cutting -edge solutions that not only meet but exceed our clients' expectations.Job Summary/ObjectiveThe Managed Services Engineer – M365 Security will lead the design, implementation, and maintenance of Microsoft 365 and Azure -based security and compliance solutions. This role serves as a subject matter expert, ensuring that organizational data, identities, devices, and applications are well protected while guiding clients on strategic security initiatives and best practices.Key Responsibilities:· Security Architecture & Controls· Design, implement, and maintain M365/Azure security controls, to ensure protection of data, users, devices, and applications across the enterprise.· Develop and align technical security architecture with business and compliance requirements to uphold confidentiality, integrity, and availability.· Monitoring & Threat Response· Continuously monitor security dashboards, Microsoft Sentinel, and Microsoft Defender solutions to detect threats, respond to incidents, and maintain proactive defense posture.· Remediate security alerts and vulnerabilities across the Microsoft 365 environment to reduce organizational risk and ensure compliance with internal policies.· Advisory & Escalation· Act as an escalation point for M365 and Azure -related security incidents to resolve critical issues and guide internal/external teams effectively.· Advise stakeholders on Microsoft feature updates and security enhancements to improve security readiness and stay ahead of evolving threats.· Project Involvement· Participate in security projects, upgrades, and client onboarding to provide expert insights and ensure smooth, secure implementation.· Review compliance center and DLP settings to align configurations with organizational security goals.· Governance & Documentation· Ensure environments follow documented security standards and procedures to promote operational consistency and compliance with regulations.· Produce clear reports and recommendations from incident analysis and threat intelligence to support decision -making and policy refinement. RequirementsQualifications:Education: Bachelor's degree in computer science, Engineering, or a related field.Experience: 6–10 years of experience in IT infrastructure/security roles with a focus on Microsoft cloud platforms.Technical Expertise:Azure Active Directory, Conditional Access, MFA, and SSO.Microsoft Defender for Cloud Apps, Office 365, and Endpoint.Microsoft Sentinel for threat hunting and incident response.Intune (MAM/MDM) and Microsoft Endpoint Manager.DLP compliance policies using Compliance Center and Cloud App Security.Exchange Online Protection, Safe Links, and Safe Attachments.Preferred Certifications:SC -200, SC -300, SC -100, AZ -500, MS -101, MS -500, SC -900EQUAL EMPLOYMENT OPPORTUNITY COMMISSION:Alnafitha IT is an Equal Opportunity Employer and does not discriminate based on race, color, creed, national origin, ancestry, religion, age, citizenship, sex, marital or veteran status, disability or handicap, sexual orientation or any other basis prohibited by applicable law. Alnafitha IT also takes affirmative action to employ, and advance in employment, qualified women, minorities and diversity representations. Alnafitha IT also makes reasonable accommodation for qualified individuals with disabilities, in accordance with the Saudi and Egyptian employment laws