Monitoring Tools Lead

23 hours ago

SA Riyadh Saudi Arabia SA DXC Technology Full time

Job Description:

  • Role Overview:
    We are looking for an experienced Monitoring Lead / SME to design, manage, and evolve our enterprise monitoring strategy using OpenText Tools (OBM, APM, SiteScope, OO & NNMi) Dynatrace, and SolarWinds. The candidate will be responsible for driving observability practices, managing a monitoring team, and ensuring high service availability for critical business applications and infrastructure.
  • Responsibilities: Key Responsibilities:
    - Define and implement the enterprise monitoring and observability strategy.
    - Lead and mentor L1/L2 and mid-level support teams.
    - Oversee monitoring design, integrations, and tool enhancements across OBM, Dynatrace, and SolarWinds.
    - Collaborate with architects, DevOps, and application teams to implement full-stack observability solutions.
    - Drive automation, self-healing, and AI/ML-based predictive monitoring initiatives.
    - Present monitoring health, trends, and improvements to senior stakeholders.
    - Ensure compliance with ITIL processes, SLAs, and audit requirements.
    - Plan capacity, scalability, and roadmap for monitoring tools and practices.
    - Expertise in designing and scaling monitoring with HP Sitescope across enterprise environments.
    - Strong experience in integrating HP Operations Orchestration (OO) with monitoring tools for end-to-end automation.
    - Ownership of HP Service Manager (SM) and Service Portal, ensuring process compliance, SLA adherence, and reporting to leadership.
  • Mandatory Skills Description: Required Skills:
    - Expertise in OBM (event/incident correlation), Dynatrace (APM, RUM, synthetic monitoring), and SolarWinds (NPM, SAM, DB monitoring).
    - Strong understanding of enterprise IT landscapes - cloud (AWS/Azure/GCP), on-prem, hybrid infrastructures.
    - Proven leadership and team management experience.
    - Experience with observability practices - logs, metrics, traces, distributed monitoring.
    - Strong stakeholder management and communication skills.

    Experience: 7+ years in IT monitoring/observability, with at least 2-3 years in a leadership role.

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