Exchange Server L2 Support Engineer

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.

We are seeking an experienced
Exchange Server L2 Support Engineer
to manage and support our on-premise Exchange environment.

Key responsibilities

Serve as the escalation point for technical issues from Level 1 support, diagnosing and resolving complex problems related to the on-premise Exchange environment.

Provide day-to-day administration and management of Microsoft Exchange servers, including mailbox and distribution list management and user permissions.

Monitor server performance, email queues, and overall system health to ensure optimal performance and uptime.

Troubleshoot mail flow, routing, and connectivity issues, coordinating with other teams on network, DNS, and security-related problems.

Implement and manage security and compliance policies, including anti-spam, journaling, and email retention.

Assist in developing and implementing Exchange backup and disaster recovery strategies, including mailbox and database restoration.

Perform routine server maintenance, including applying updates, patches, and security configurations.

Develop and maintain comprehensive documentation for all Exchange-related processes, configurations, and troubleshooting procedures.

Collaborate with other technical teams and vendor support to resolve multi-faceted issues and implement solutions.

Troubleshooting and resolving L2-level incidents related to email archiving.

Managing, monitoring, and optimizing email archiving jobs and policies.

Handling advanced data retrieval and eDiscovery requests for archived email.

Performing system administration, including configuration changes, patching, and upgrades.

Analyzing system logs and monitoring performance for optimization.

Creating and maintaining documentation and generating reports.

Ensuring email archiving operations adhere to data retention policies and regulatory requirements.

Qualifications and skills

Experience: 5+ years of hands-on experience in Exchange Server administration and troubleshooting, candidates with email archiving solution and outlook signature software with experience of 2+ on these areas in complex IT environments will be preferred.

Technical expertise:

In-depth knowledge of Microsoft Exchange Server (e.g. 2016, 2019) architecture, configuration, and migration.

Knowledge of PowerShell scripting for automating Exchange administration tasks and reporting.

Understanding of related technologies, including Active Directory, DNS, and Windows Server.

Familiarity with network concepts such as WAN/LAN, load balancing, and firewalls as they relate to email infrastructure.

Experience with backup technologies for Exchange and disaster recovery procedures.

Experience with Email archiving software e.g. Commvault

Knowledge of archiving policies and retrieving emails from archived software.

Troubleshooting email archiving and retrieval issues.

Outlook signature template deployment

Applying signature policies based on groups

Troubleshooting of signature issues.

WHAT'S ON OFFER:

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to - Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS:

Consultant Name : Neelu Sharma

AvensysConsultingPteLtd

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