Call Center Customer Service Representative

2 days ago

Riyadh, Ar Riyāḑ, Saudi Arabia EFSIM Facilities Management Company Full time 20,000 - 60,000 per year

Job Summary:

We are looking for a
Call Center Customer Service Representative
to manage and respond to facility-related calls and inquiries from company employees and clients.

The role involves receiving, logging, and following up on maintenance and service requests related to company and client facilities — including offices, residential buildings, and operational sites.

This position requires strong communication skills, accuracy, and a service-oriented mindset to ensure all facility issues are handled efficiently and professionally.

Key Responsibilities:

  • Receive incoming calls and emails from employees and clients regarding facility-related issues (e.g., maintenance, plumbing leaks, electrical faults, housekeeping, etc.).
  • Log all requests, complaints, and service reports accurately in the CAFM or ticketing system.
  • Coordinate with technical and soft services teams to ensure timely resolution of reported issues.
  • Follow up on open requests and confirm issue closure with the requester.
  • Provide updates and accurate information about service status and response timelines.
  • Maintain detailed call logs, reports, and service records as per company standards.
  • Escalate urgent or critical facility issues to the concerned department or supervisor.
  • Support other administrative and operational tasks as required by the Facilities Department.

Requirements:

  • Diploma or Bachelor's degree in Business Administration, Facilities Management, or a related field.
  • Prior experience in a
    call center, helpdesk, or facilities coordination role
    (preferably in the FM industry).
  • Excellent communication skills in
    Arabic and English
    .
  • Proficiency in
    MS Office and CAFM / CRM systems
    .
  • Strong organizational and interpersonal skills with attention to detail.
  • Ability to work under pressure and handle multiple requests efficiently.
  • Customer-focused attitude with a proactive approach to problem-solving.

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