Banquet Supervisor

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia Holiday Inn Riyadh The Business District Full time 120,000 - 180,000 per year

Your day-to-day

1.    To ensure all Management decisions are implemented. Advise Management of all events and make recommendations. Responsible for the day-to-day operations of the outlet.

2.    To ensure that the physical appearance of the Outlet is kept up to standard, initiate maintenance requests, specify urgency and personally follow up.

3.    To ensure all side duties are carried out as specified in the Outlet manual.

4.    To be sure that the Outlet is under control during the absence of the Manager.

5.    Maintain personal hygiene and appearance, including uniform as per IHG policy.

6.    Ensure Buffet service, food service & Beverage service are running as per IHG standards.

7.    Any other reasonable duties assigned by Management.

8.    To make sure that the outlet is running as a separate profit center from other outlets to achieve forecasted revenue and control expenses.

9.    To understand and abide by rules, regulations, safety, and fire procedures contained in the Employee Manual.

10.    Ensure all staff wear the correct uniform attire and name badges.

11.    To be punctual, efficient, and courteous, assuming a pleasant and helpful attitude towards each guest, never speaking in a loud voice to other employees. To constantly strive to give excellent and friendly service, making a point of greeting guests when in the Outlet.

12.    Ensure that all customers are satisfied by taking their feedback directly. 

13.    Ensure that you hold daily briefings of employees to discuss daily specials, the chief's recommendations, and other operational matters.

14.    Supervise the service and delivery of menu items in restaurants, ensuring high quality and consistency.

15.    Resolve all complaints during the shift and proceed with IHG standard procedure for further follow up

16.    Restaurant supervisor will be responsible for the cashiering aspect of the restaurant. 

17.    Control stock and monitor security procedures

18.    Ensure that all BEOs are printed, checked, and prepared. 

o    Communicate with all related departments to ensure all BEOs inquiries are met.

19.    Supervise outlet service to be up to IHG standards

  • 20.    Print out the guest escorting sheet/guest in-house list, the package allowance

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