Logistics and Customer Service Manager

Welcome to Haleon. We're a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we've grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity.

Our trusted portfolio of brands – including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science.

Now it's time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.

About the role

Customer Service & Logistic Manager executes and supervise the CS&L team members' operational activities to improves the customer service and logistics processes for the supply of products inbound to the LOC and outbound to its distributors to achieve optimal Customer Service levels and to maximize the On-Time-In-Full KPI, thereby supporting the commercial ambition, while monitoring the Cost to Serve to drive efficiency in operational cost to achieve the P&L plan.

Key responsibilities

• Manage the interaction with all sourcing sites for all logistics activities and products movements and storage to optimize the utilization of resources and maximize the efficiency.
• Supervise the team operational activities and allocate the workload tasks across the team members.
• Deliver optimized customer service (OTIF), product availability (OOS) and cost-to-serve (CTS) by supporting projects / programs sponsored by the in-country CS& L Manager and aligned with the Regional Warehouse & Distribution strategy.
• Manage day to day operations such as distribution, import from all GSK / 3rd Party Manufacturing Sites to distributors.
• Act as a point of contact to Commercial/customers/distributors/LSPs for current inventory availability, physical inventory/batch status, and reconciliation discrepancies.
• Collaborate with Commercial teams to minimize stock shortage and collaborate with Supply and Demand teams to support inventory optimization processes (Appropriate safety stock level, low shelf life, write off…)
• Work in full adherence with local governmental regulations and maintain excellent relationship with local authorities.
• Ensure quality and compliance within warehouse and distribution in line with Haleon policies (QA, QMS and EHS standards), regional legislation and industry best practice.
• Support tracking of spend versus budgets in line with Warehouse and Distribution P&L and deliver on Cost to Serve initiatives.
• Manage and oversee the implementation and reporting of the T&T as per the local regulations.
• Support the reporting and improvement initiative for the customer OTIF.
• Manage the CS&L KPIs reporting and performance monitoring for continues improvement.
• Regular interactions (internal and external relationships) with distributors and relevant local authorities (eg. Customs).
• To manage the day-to-day relationships with Logistics Service Providers (Warehouse/ Manufacturing site /Transport/Customs brokers) to agreed/contractual performance levels.
• Customer & Logistics Manager will support number of projects to ensure effective management of day-to-day operations, inventory management and change implementation in line with Haleon strategy.

Qualifications and skills

Essential

• Minimum 3 years' experience in a Supply Chain / Logistics / Customer Service Role
• Education: Minimum a university degree in a relevant field such as Supply Chain Mgmt. or Engineering
• Only Saudi National to interact with all governmental authorities (Customs, Ports, SFDA)
• Strong working knowledge of supply chain management principles, ERP, WMS.
• Experience in Supervising/managing team performance and workload allocations.
• Strong analytical skills and excellent judgment.
• Strong leadership skills and ability to distribute workloads and supervise team performance.

Preferred

• Experience within a customer-facing team to provide excellent levels of Customer Service
• Strong planning ability and able to work on own initiative.

Job Posting End Date

Equal Opportunities

Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected – all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It's important to us that Haleon is a place where all our employees feel they truly belong.

During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging programmes that are open to all Haleon employees.

The personal information you provide will be kept confidential, used only for legitimate business purposes, and will never be used in making any employment decisions, including hiring decisions.

Adjustment or Accommodations Request

If you require a reasonable adjustment or accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific adjustments you are requesting. We'll provide all reasonable adjustments to support you throughout the recruitment process and treat all information you provide us in confidence.

Note to candidates

The Haleon recruitment team will contact you using a Haleon email account ). If you are not sure whether the email you received is from Haleon, please get in touch.