Technical Support Engineer

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia ASMACSKSA Contracting Est Full time 60,000 - 80,000 per year

Job Description : Technical Support Engineer (Digital Screens & Interactive Solutions)

Position Summary

We are seeking a skilled Technical Support Engineer to manage, maintain, and support our malls digital solutions, including interactive wayfinding screens, bulkhead screens, and related AV/IT systems. The role requires hands-on technical troubleshooting, preventive maintenance, and coordination with vendors to ensure seamless operation of customer-facing technologies.

Key Responsibilities

  • System Support & Maintenance

  • Monitor, operate, and troubleshoot interactive kiosks, digital bulkhead screens, and signage solutions.

  • Perform preventive maintenance, software updates, and system health checks.

  • Ensure screens are always operational with minimal downtime.

  • Vendor & Project Coordination

  • Work with solution providers, contractors, and IT teams to ensure timely installation, configuration, and support.

  • Track SLAs, escalate issues when needed, and coordinate with vendors for fixes.

  • User & Stakeholder Support

  • Provide first-line support for tenants, mall staff, and customers when system issues arise.

  • Train internal staff on basic usage and troubleshooting.

  • System Administration

  • Manage content upload processes and basic CMS (Content Management System) operations for digital signage.

  • Monitor system logs, network connections, and hardware status.

  • Documentation & Reporting

  • Maintain technical documentation, inventory of devices, and issue-resolution logs.

  • Prepare reports on uptime, incidents, and maintenance activities.

Qualifications & Skills

  • Bachelors degree in IT, Computer Science, Electronics, or related field.
  • 4 to 10 years of experience in IT support, AV/Signage systems, or mall/retail technology.

  • Hands-on knowledge of:

  • Digital signage platforms (CMS, media players, scheduling tools).

  • Interactive touch screens, kiosks, and display hardware.
  • Networking basics (LAN/Wi-Fi troubleshooting).

  • Windows/Android OS for kiosks and media players.

  • Strong troubleshooting and problem-solving skills.

  • Experience coordinating with vendors and service providers.
  • Good communication and customer service orientation.
  • Flexible to work in mall operational hours, including weekends/holidays if required.

Preferred (Nice to Have)

  • Experience in wayfinding solutions and integration with mobile apps.
  • Knowledge of AV protocols (HDMI, RS232, video walls).
  • Familiarity with ticketing systems for support requests.
  • Exposure to IoT/Smart mall solutions.

Reporting Line

  • Reports to: IT Director.
  • Works closely with: Mall Operations, Marketing (for content), Vendors & Contractors

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