Finacle Core 11x Support Specialist

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia Zivra Technologies Full time 120,000 - 180,000 per year

Location: Riyadh, Saudi Arabia (Onsite)

Experience: Minimum 8 Years

Joining: Immediate

Employment Type: Full-Time

Responsibilities:

· Provide end-to-end support for Finacle Core 11x modules including Accounts, Deposits, Loans, Payments, Trade Finance, and Treasury.

· Troubleshoot and resolve functional and technical issues to ensure uninterrupted banking operations.

· Analyze business requirements and configure Finacle menus, workflows, and parameters.

· Assist in system upgrades, patches, and releases, ensuring smooth deployment and minimal disruption.

· Collaborate with IT, Operations, and Business teams to resolve incidents and service requests.

· Develop and maintain documentation for processes, configurations, and troubleshooting guidelines.

· Conduct user training and support to ensure effective utilization of Finacle Core 11x.

· Participate in testing activities including UAT, regression, and integration testing during system changes.

· Support data migration, reconciliation, and validation during upgrades or system changes.

· Monitor system performance and provide recommendations for optimization and efficiency improvements.

· Liaise with Finacle vendors and consultants for advanced troubleshooting and resolution.

· Ensure compliance with banking regulations, internal policies, and security standards.

Required Skills:

· Extensive functional and technical expertise in Finacle Core 11x menus.

· Strong understanding of banking processes and products (Deposits, Loans, Payments, Trade Finance, Treasury).

· Hands-on experience with system configuration, troubleshooting, and administration in Finacle Core 11x.

· Knowledge of integration points, APIs, batch processes, and Finacle workflows.

· Ability to analyze logs, error messages, and system behavior to resolve issues effectively.

· Experience in upgrades, patches, and change management within Finacle Core 11x.

· Proficiency with SQL queries for reporting and troubleshooting.

· Familiarity with incident management, ticketing systems, and ITIL practices.

· Excellent analytical, problem-solving, and communication skills.

· Prior experience in KSA banks is highly preferred.

· Ability to work onsite in Saudi Arabia and coordinate with global/remote teams if needed.

Preferred Qualifications:

· Certifications in Finacle Core Banking or related modules.

· Knowledge of KSA banking regulations and compliance requirements.

· Experience supporting high-volume banking environments.

How to Apply

Interested candidates currently in Saudi Arabia/India are encouraged to apply immediately.

Please submit your updated CV to

Urgent Hiring – Immediate Availability Preferred

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