Officer- Employee Relations

About the company:

At Almosafer (part of Seera Group), we're not just part of the travel industry, we're helping shape its future.

As Saudi Arabia's leading travel company, we serve millions across every segment of the travel and tourism ecosystem.

Rooted in our name "Almosafer," meaning the traveler, we strive to make every journey seamless, personal, and purposeful. Our diverse platforms and services are built to deliver enriching experiences that reflect the spirit of Saudi Arabia and the wider region.

We're united by a bold vision:

To be the undisputed leader in travel services, fostering lasting connections and setting new benchmarks for excellence in the Kingdom and beyond.

Our team across Saudi Arabia and the wider region blends deep cultural understanding with forward-thinking innovation, shaping a new standard for travel in the region.

About the role:

Responsible for providing full employee relations support to ensure smooth employee experience throughout the employment cycle — from onboarding and daily operations to handling investigations and exits. The role requires close coordination with different departments to guarantee compliance, efficiency, and a positive work environment.

Responsibilities:

• Prepare new joiners for onboarding by coordinating with Admin, IT, Payroll, and HR Business Partners to ensure workspace readiness, access setup, medical insurance activation, and completion of employee files.

• Ensure contract documentation and attestation through Qiwa platform, and update employee registration and changes in GOSI.

• Manage attendance and punctuality records, monitor absences, and ensure adherence to company attendance policy.

• Handle daily employee requests such as employment letters, salary certificates, inquiries, and information updates in a timely and professional manner.

• Conduct and document employee investigations and disciplinary actions in line with company policy and labor law.

• Support the probation evaluation and contract renewal processes.

• Assist in processing internal transfers, resignations, and end-of-service procedures, ensuring proper coordination with Finance and Payroll.

• Maintain accurate employee files and ensure all records are updated and compliant with internal and legal requirements.

• Collaborate with cross-functional departments to improve HR service quality and employee satisfaction.

Profile requirements:

• Bachelor's degree in human resources, English Language, Business Administration, or a related field.

• Minimum of 1–3 years of experience in Employee Relations or General HR.

• Strong knowledge of Saudi Labor Law, Qiwa platform, and GOSI procedures.

• Excellent communication skills in both Arabic and English.

• Strong attention to detail and organizational skills.

• High level of confidentiality, integrity, and professionalism.

• Ability to manage multiple priorities and meet deadlines effectively.

• Collaborative team player with strong problem-solving and customer service orientation.

Being you @ Almosafer:

At Almosafer, our teams work with purpose, clarity, and a shared commitment to doing things the right way. 

Whether you're building platforms, supporting travelers, or shaping strategy, your work connects to something bigger. Across functions and locations, we value accountability, trust, and collaboration - and we create the structure and space for you to contribute meaningfully from day one.

Here, you will find:

A purpose-led workplace where your ideas can create real impact

Ongoing learning and development to help you grow with intention

Recognition that celebrates your wins, both big and small

A community built on trust, curiosity, and shared momentum

No matter where your journey started, at Almosafer, you will find space to grow, connect, and contribute meaningfully.