Last Mile Operations Senior Supervisor

1 week ago

Jeddah, Makkah Province, Saudi Arabia HungerStation | هنقرستيشن Full time

Key Responsibilities:

  • Leading frontline teams and ensuring smooth site execution in line with Hungerstation's
  • delivery mission.
  • Lead and supervise Last Mile Team Leaders, ensuring shift coverage, performance, and
  • adherence to targets.
  • Monitor rider attendance, scheduling, and shift readiness in coordination with Team
  • Leaders.
  • Conduct regular team meetings, coaching sessions, and performance check-ins.
  • Ensure rider teams are trained on delivery standards, safety protocols, and customer
  • service.
  • Ensure compliance with operational procedures, safety guidelines, and delivery standards.
  • Address incidents, rider issues, and customer complaints in coordination with support
  • teams.
  • Monitor real-time delivery performance via Control Tower updates and take corrective
  • action.
  • Support audits, inspections, and site-level recovery plans in case of disruptions.
  • Set performance objectives, provide necessary support, evaluate direct reports, and
  • provide regular feedback on performance.
  • Participate in the identification and recruitment of key talents for the function.
  • Provide clear direction, prioritize tasks, assign and delegate responsibility, and monitor
  • the workflow.
  • Provide opportunities for team members to suggest, participate in, and contribute to
  • improvement, innovation, and knowledge-sharing initiatives.
  • Follow all relevant policies, procedures, and processes for the daily work to be carried out
  • in a controlled and consistent manner.
  • Contribute to the identification of opportunities for continuous improvement of processes
  • and practices to enhance effectiveness.
  • Uphold a high-performance working environment and promote HS's Values.

Qualifications & Experience:

  • 4 - 6 years of relevant experience.
  • Strong knowledge of logistics and operational tools.
  • Strong organizational and multitasking abilities.
  • Leadership and team management.
  • Attention to detail and operational excellence.
  • Proficiency in logistics and fleet management software.
  • Bachelor's degree in SC, Logistics, Business, or a relevant field is required.

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