Logistics Key Accounts Executive

7 days ago

Jeddah, Makkah Province, Saudi Arabia Intelligent iOud Co. Full time 60,000 - 120,000 per year

The Key Accounts Executive – Logistics will be responsible for managing and expanding relationships with major FMCG and last-mile clients. The role focuses on ensuring operational excellence, customer satisfaction, and business growth through effective coordination between logistics, warehousing, and delivery functions.

Key Responsibilities:

  • Serve as the primary point of contact for key FMCG and last-mile clients.
  • Develop and maintain strong, long-term relationships to ensure client satisfaction and retention.
  • Understand client logistics needs and provide tailored warehousing and distribution solutions.
  • Coordinate with warehouse, transportation, and delivery teams to ensure seamless execution of client requirements.
  • Monitor service performance (on-time delivery, order accuracy, fulfillment rate) and resolve operational issues proactively.
  • Track and report on account performance, KPIs, and service levels.
  • Conduct periodic business reviews with clients to discuss performance, challenges, and improvement opportunities.
  • Identify upselling and cross-selling opportunities within existing accounts.
  • Support the development of proposals, quotations, and service agreements for new and existing clients.
  • Collaborate with internal teams to enhance processes related to warehousing, last-mile delivery, and customer support.
  • Recommend technology and system improvements to optimize client operations.
  • Ensure adherence to company policies, client SLAs, and regulatory requirements.
  • Maintain accurate records of contracts, billing, and client correspondence.

Qualifications & Requirements:

  • Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.
  • 3–6 years of experience in key account management within logistics, FMCG distribution, or last-mile operations.
  • Strong understanding of warehousing, distribution, and fulfillment processes.
  • Excellent communication, negotiation, and client relationship management skills.
  • Proficiency in MS Office, WMS, and TMS platforms.
  • Analytical mindset with the ability to manage multiple accounts and meet tight deadlines.
  • Fluent in Arabic.
  • Must have a car & valid KSA driving license.

Job Type: Full-time

Pay: ﷼5, ﷼10,000.00 per month

Application Question(s):

  • What's your salary expectation?

Experience:

  • Logistics / warehousing : 1 year (Preferred)

Language:

  • Arabic fluently (Required)

Location:

  • Jeddah (Required)

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