Post Sales Engineer

2 weeks ago

Khobar, Eastern Province, Saudi Arabia Easy World Automation (eWorld) Full time $100,000 - $120,000 per year

Role Description

The
Post Sales Engineer
will play a key technical role in ensuring customer success by providing implementation, configuration, and support for networking solutions—specifically focusing on
switches, routers, and related network infrastructure
. This role bridges the gap between solution delivery and customer operations, ensuring that deployed systems perform optimally, issues are resolved promptly, and clients receive high-quality post-sales technical support.

Duties/Responsibilities
:

· Provide post-sales technical support for switches, routers, and networking solutions (LAN/WAN/Wi-Fi).

· Lead installation, configuration, and testing of network hardware and software as per project requirements.

· On-site work implementation to assist customers with commissioning, network optimization, troubleshooting, upgrading firmware, replacing defective devices, and other similar tasks.

· Provide post-sales technical support for the complete products and solutions portfolio of industrial communications.

· Provide technical product presentation for functionality as well as conduct customer workshops and training as and when required.

· Assist the Sales team as and when needed with Bid/Tender documents and proposals, from early stage design, budget phase, proposal and also negotiation and clarifications.

· Participate in network planning with customers to guide applications, usage, integration and best practices

· Use telephone and remote isolation, diagnostic and resolution tools, documents and capabilities to resolve complex integrated end user implementation, configuration, and operational issues in a timely manner.

· Solutions will often include 3rd party products/solutions and onsite support.

· Create and Maintain the Reports to log and track their work, activities and services provided to internal teams and customers.

Required Skills/Abilities:

· Having Strong technical background in telecommunications with an emphasis on Ethernet, IP routing and associated protocols, cyber security and Broadband Wireless Technologies (WIFI, WiMAX, etc.)

· Strong knowledge of PC operating systems i.e. Windows and Linux

· Several years' experience providing technical and sales support for Ethernet and TCP-IP networks (Layer 2 AND 3)

· Valid Driving License is a plus.

Education and Experience:

· Candidate should possess an Engineering / Computer Science Graduate degree majoring in Networking.

· Cisco certifications: CCNA, CCNP, CCIE are highly desirable.

· Experience in diverse automation markets such as Power Utilities, Transportation, Oil & Gas, Mining, others.

· Excellent analytical skills, be able to multi-task on various projects, be highly self-motivated, a self-starter.

· Familiar with trouble-shooting and problem-solving techniques and methods

· years of work experience as Service Engineer having worked in Industrial Automation Sector specifically as Network Engineer / Solution Consultant.

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