Service Delivery Manager

1 week ago

Dammam, Eastern Province, Saudi Arabia COMARCH Full time 90,000 - 120,000 per year

Reference number: SDM/SA/1022903

Locations:

Dammam

Join a fast-growing, international telecom team where innovation meets excellence As a Service Delivery Manager, you will play a key role in ensuring exceptional client satisfaction and service quality. If you're passionate about technology, organization, and leadership, this position offers the opportunity to make a real impact within a dynamic multicultural environment.

Candidate Profile

  • Higher education degree, preferably in IT, business, marketing, or a related field
  • Minimum 3 years of experience as a Project Manager or Service Delivery Manager in the telecom industry
  • Fluent English and Arabic required
  • Experience with JIRA, and Atlassian Confluence
  • Strong communication, analytical, and problem-solving abilities
  • Ability to work independently and collaboratively with cross-functional teams

Your Responsibilities

  • Oversee and manage large-scale client support services independently
  • Ensure all defined KPIs and SLA commitments are consistently met
  • Provide expert-level client support and consultancy
  • Plan and coordinate the work of support teams, including task distribution and performance tracking
  • Maintain and update client-specific process documentation
  • Maintain regular communication with clients regarding service performance, issues, and planned improvements
  • Monitor and report on service status, ensuring progress, quality, and resource efficiency
  • Manage risk, change, quality, and cost related to client services
  • Oversee timely invoicing and ensure service scope aligns with contractual agreements
  • Design, negotiate, and document Service Level Agreements (SLAs)
  • Participate in business meetings with external clients
  • Handle service tickets in line with established technical documentation and instructions
  • Conduct reviews, analyses, and process optimizations to improve project outcomes

For You

  • Competitive salary
  • Opportunity to work in an international environment with a multicultural and collaborative team
  • Involvement in innovative telecom and IT projects shaping the digital future
  • A dynamic, growth-oriented organization that values initiative and expertise
  • Opportunities for advancement within a global structure

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