Sales Operations Specialist

3 days ago

Riyadh, Ar Riyāḑ, Saudi Arabia GO Telecom - قو للاتصالات Full time

Role Purpose

The Sales Operations Specialist is responsible for managing and controlling the end-to-end B2B order fulfillment and service delivery process, ensuring accurate order capture, smooth provisioning, timely activation, and high service quality for enterprise and strategic customers. The role acts as the operational bridge between Sales, Presales, Service Delivery, NOC, and Finance.

Key Responsibilities

Order & Delivery Management

  • Manage B2B orders from contract signature through provisioning and service activation.
  • Validate order completeness (commercial, technical, contractual, and financial).
  • Ensure correct configuration of services in CRM, billing, and provisioning systems.

Cross-Functional Coordination

  • Coordinate with Sales, Presales, NOC, Field Operations, and Vendors / OLO to ensure on-time delivery.
  • Track delivery milestones and proactively manage risks, dependencies, and delays.
  • Facilitate handover between Sales and Operations.

Customer Communication

  • Act as the single operational point of contact for customers during the delivery phase.
  • Provide regular status updates, timelines, and issue notifications.
  • Manage customer expectations and escalations during delivery.

Process Governance & Quality

  • Ensure compliance with internal policies, SLAs, and regulatory requirements.
  • Identify process gaps, root causes, and improvement opportunities.
  • Support audits, reporting, and management reviews.

Reporting & Performance

  • Track and report delivery KPIs (cycle time, backlog, fallouts, SLA compliance).
  • Maintain dashboards and management reports for leadership.
  • Support forecasting, capacity planning, and continuous improvement initiatives.

Required Skills & Qualifications

  • Bachelor's degree in Business, Engineering, IT, or related field.
  • 3–5+ years of experience in telecom operations, service delivery, or sales operations.
  • ITIL or Lean / Six Sigma certification is a plus.
  • Strong understanding of telecom B2B services (DIA, MPLS, SIP, SD-WAN, cloud connectivity).

  • Sales Operations Specialist

    3 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Emboard Full time

    Role OverviewThe Sales Operations Specialist plays a vital role in supporting the sales functions within our organization. This position is essential for managing sales orders and ensuring process compliance, which ultimately contributes to the smooth execution of sales operations. As a key player in the sales team, the Sales Operations Specialist will...

  • Sales Specialist

    6 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Edadcom Trading Company Full time

    Company DescriptionFounded in 2015, Edadcom Trading Company began as a small branch with a strong mission to provide customers across Saudi Arabia with high-quality power tools and equipment at affordable prices. Over the years, the company has expanded to five branches nationwide, building a reputation for professionalism and customer satisfaction. With a...

  • Operations Specialist

    3 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Amana Light Full time

    Company DescriptionAmana Light, part of RWAZEN Group, is a leading company in the Saudi market specializing in comprehensive indoor and outdoor lighting systems. Headquartered in Riyadh, Amana Light provides tailored lighting solutions that align with client needs, offering products of the highest quality. With a blend of innovation and client-focused...

  • Sales Operations Specialist

    6 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Cipher7 Full time

    Lead Sales Operations function for Hitech CustomerProvide sales support for quote creation, complex bundling, conversions, quote validation and approvals using CPQ engineBuild standardized sales processes (Lead → Opportunity → Close → Renewal)Drive operational efficiencyDefine KPIs and SLAsAssist and validate deals in line Corporate guidelines on ARR...

  • Sales Specialist

    6 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia SCALESCO Full time

    Company DescriptionSCALESCO specializes in providing high-quality solutions for vehicle and industrial weighing scales, as well as weighing scale calibration services. The company is also experienced in offering advanced asphalt and concrete batching plant control systems. With expertise in computerized automation, SCALESCO delivers innovative and reliable...

  • Sales Specialist

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia WOSUL | وصـول Full time

    Company DescriptionWOSUL | وصـول offers financial services and point-of-sale systems using cloud computing technology, aimed at supporting small and medium-sized businesses. Our innovative solutions are developed to streamline business operations and enhance efficiency, enabling our clients to scale their businesses seamlessly. By leveraging advanced...

  • Sales Specialist

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Serva Full time

    About ServaServa is a SaaS platform that simplifies end-to-end fleet management for car rental companies, chauffeur services, and fleet-heavy businesses.We help companies automate operations, reduce costs, and scale faster through a modern, unified system.Role OverviewWe're looking for a Sales Specialist who understands B2B sales, enjoys building...

  • Sales Specialist

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia SERVA Full time

    About ServaServa is a SaaS platform that simplifies end-to-end fleet management for car rental companies, chauffeur services, and fleet-heavy businesses.We help companies automate operations, reduce costs, and scale faster through a modern, unified system.Role OverviewWe're looking for a Sales Specialist who understands B2B sales, enjoys building...

  • Sales Specialist

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Serva Full time

    About ServaServa is a SaaS platform that simplifies end-to-end fleet management for car rental companies, chauffeur services, and fleet-heavy businesses.We help companies automate operations, reduce costs, and scale faster through a modern, unified system.Role OverviewWe're looking for a Sales Specialist who understands B2B sales, enjoys building...

  • sales specialist

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia BD Holding Full time

    Company DescriptionBD Holding, established in 1956, is a privately-held company specializing in trading, manufacturing, and creating new business opportunities. With a legacy of over 60 years, it is known for its passion, reliability, and forward-thinking vision. The company operates renowned brands such as B Design, Daze, Intercasa, and B Office, offering a...