Manager Guest Management

5 days ago

Riyadh, Ar Riyāḑ, Saudi Arabia Esports World Cup Foundation Full time $60,000 - $120,000 per year

Team: Guest Management

Activity: Full Time

Role grade: Manager (6)

Direct reports: 0

Indirect reports: 0

Reporting to: Manager Guest Management

Role location: Riyadh, Saudi Arabia

Job Purpose:
You will oversee end-to-end guest relations operations across its global event portfolio. The ideal candidate is meticulous, thrives in fast-paced environments, and brings strong expertise in communication, CRM systems, and hospitality for high-profile sporting or entertainment events.

Duties And Responsibilities

  • Develop and maintain the complete communication journey for guests attending all EWCF events.
  • Define and manage guest privileges for multiple guest categories.
  • Draft, proofread, and format invitations, letters, brochures, and other guest-facing documents.
  • Oversee the invitation process from preparation to dispatch.
  • Manage reminder communications, follow-ups, and guest updates.
  • Collaborate with CRM suppliers on daily operational needs and system improvements.
  • Produce and maintain accurate RSVP reports for all events.
  • Conduct rigorous data validation, merge and cross-check guest data from previous years, and ensure data integrity.
  • Work with external vendors to recruit, onboard, and train guest relations managers.
  • Coordinate closely with travel partners on guest flight and accommodation arrangements.
  • Liaise with the internal visa team to ensure smooth and timely visa processing for all guests.
  • Perform continuous quality control checks on the CRM portal and application, providing regular feedback to suppliers.

Education And Experience

  • Bachelor's degree preferred—ideally in Hospitality, Communications, Sports Management, or a related field. Equivalent professional experience in guest relations or event management will also be considered.
  • 5+ years of experience in guest management or guest relations, ideally within major sporting events, entertainment events, or large-scale international events

Knowledge, Skills, and Abilities

  • Exceptional attention to detail in preparing documents (brochures, invitations, formal letters, etc.)
  • Strong motivation and resilience; ability to thrive in high-pressure, fast-paced environments
  • Advanced data handling skills; proficient in Excel, Google Sheets, and data validation
  • Flexibility to work irregular hours, evenings, and during event periods
  • Excellent communication and guest-facing skills
  • Strong organizational and multitasking capabilities
  • Hands-on experience with CRM systems (knowledge or certification is a plus)
  • Proven track record in communicating with VIPs, partners, and high-profile guests
  • Experience working in the GCC region is highly desirable
  • Arabic language skills are a strong advantage
  • Understanding of the esports industry is a plus

Benefits

  • Relocation support
  • Transportation allowance
  • Competitive compensation
  • Housing allowance
  • VIP medical insurance
  • Opportunity to work on a new exciting project with a group of passionate professionals. You will get the freedom to excel and make a real impact

Diversity disclaimer
Our mission is to build a diverse organization where our members, regardless of background or identity, have a sense of belonging. We genuinely believe that thanks to creating a collaborative environment where different perspectives are valued, we can achieve more. Together, we want to reshape the boundaries of what is achievable in the esports domain.

  • Guest Relations Manager

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia THG (Takara Hospitality Group) Full time $65,000 - $90,000 per year

    Job SummaryAs the Guest Relations Manager, you will be the primary liaison between our high-profile guests and the restaurant's operations, ensuring every visit is a flawless and memorable experience that exceeds Michelin-star service expectations. This role requires a confident, charismatic presence on the dining room floor, impeccable communication skills,...

  • Protocol and Guest Manager

    3 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Talent BluePrint Full time

    Position: Protocol and Guest ManagerLocation: Riyadh, Saudi Arabia, In-officeKey Responsibilities:Support the execution of department-specific plans and initiatives.Assist in project management, scheduling, and stakeholder communication.Ensure compliance with tournament timelines and quality standards.Collaborate with other functional areas to achieve...

  • Assistant Manager

    7 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Hospitality Management Jobs Full time $38,200 - $457,600 per year

    Job Title: Assistant Manager – Banqueting/CateringSalary & Benefits:Up to USD 3,800/monthAccommodationTransportationSingle StatusJob OverviewThe Assistant Manager for Banqueting & Catering supports the end-to-end coordination and execution of high-end events, ensuring all operational, service, and culinary components align with the company's ultra-luxury...

  • Guest Relations Officer

    5 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Cool Inc Full time 30,000 - 60,000 per year

    Company DescriptionCool Inc is a leading lifestyle company in Saudi Arabia, dedicated to shaping the future of cultural, creative, and leisure experiences. By curating exceptional brands in hospitality, dining, and travel, Cool Inc enriches the Kingdom's sophisticated lifestyle landscape. The company plays a significant role in supporting Saudi Arabia's...

  • Guest Services Representative

    21 hours ago

    Riyadh, Ar Riyāḑ, Saudi Arabia ALTANFEETHI Full time

    Summary:Provide high-quality guest support through inbound and outbound communication channels, ensuring efficient issue resolution, positive guest experiences, and adherence to performance standards that reflect Altanfeethi's commitment to service excellence.Responsibilities:Handle inbound and outbound calls, chats, and emails professionally and...

  • Guest Experience Supervisor

    3 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Marriott International Full time

    Additional InformationJob Number Job CategoryRooms & Guest Services OperationsLocationCourtyard by Marriott Riyadh Northern Ring Road, Olaya Street, Al Murooj District, Northern Ring Road, Riyadh, Saudi Arabia, Saudi Arabia, 11491ScheduleFull TimeLocated Remotely?NPosition Type Non-ManagementPOSITION SUMMARYProcess all guest check-ins, verifying guest...

  • Guest Service Agent

    7 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Hotels Full time $20,000 - $30,000 per year

    Job DescriptionJob Summary-As a Guest Service Agent, you will be responsible for providing exceptional customer service to guests during their stay at our establishment. You will assist guests with check-in and check-out procedures, handle inquiries and requests, and ensure a positive overall experience.Job Responsibility-Greet and welcome guests upon...

  • Senior Guest Operations Specialist

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Masaleh Properties Full time $40,000 - $60,000 per year

    Company DescriptionMasaleh Properties specializes in distressed real estate asset management and developing dynamic properties with substantial risk-reward potential. Established recently, the company has quickly built a diverse real estate portfolio with over $750 million in AUM, spanning across Europe and the Middle East. With a team of skilled...

  • Guest Experience Expert

    3 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Marriott International Full time

    Additional InformationJob Number Job CategoryRooms & Guest Services OperationsLocationCourtyard by Marriott Riyadh Northern Ring Road, Olaya Street, Al Murooj District, Northern Ring Road, Riyadh, Saudi Arabia, Saudi Arabia, 11491VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition TypeNon-ManagementPosition SummaryOur jobs aren't just about giving guests...

  • Guest Relations Agent

    3 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Careers at Marriott Full time

    POSITION SUMMARY Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem....