Senior Customer services
7 days ago
Company Description
Carly is a forward-thinking e-commerce platform designed for buying and selling cars online. As an innovative super app, Carly combines convenience, technology, and customer-centric solutions to create a seamless automotive marketplace. Our mission is to redefine the way people experience car ownership and related services. Join our passionate team to help build the future of the automotive industry and be part of an exciting journey.
Role Description
This is a full-time remote role for a Senior Customer Services professional. The Senior Customer Services representative will oversee customer support operations, ensuring exceptional service levels across all customer interactions. Responsibilities include addressing and resolving customer inquiries, enhancing customer satisfaction, maintaining a positive customer experience, and ensuring professional and effective communication via phone and other channels. Collaboration with cross-functional teams to streamline operations and improve customer service processes is also essential.
Qualifications
- Proven expertise in Customer Support and Customer Service
- Strong focus on Customer Satisfaction and Customer Experience
- Excellent Phone Etiquette and communication skills
- Ability to work independently in a remote setting and manage time effectively
- Problem-solving and critical thinking capabilities
- Experience in the e-commerce or automotive industry is a plus
- Bachelor's degree in Business, Communication, or a related field is preferred
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