Online Hotel Reservations and Customer Service

5 days ago

Jeddah, Makkah Province, Saudi Arabia alrabeh international company Full time 20,000 - 60,000 per year

Responsibilities:

  • Receive customer messages and respond to inquiries politely and promptly.
  • Manage and organize all bookings and reservation platforms.
  • Accurately input and update customer and booking data in the CRM system.
  • Handle website dashboard functions and place reservations as needed.
  • Follow up on booking confirmations and ensure their accuracy with the relevant departments (Reservations, Finance).
  • Handle any customer complaints or issues professionally and resolve them.
  • Contribute to improving the customer experience and suggest solutions to enhance service.
  • Coordinate with internal teams to ensure customer requests are executed efficiently.

Requirements:

  • Experience in customer service or reservations management (preferably in the hospitality or tourism sector).
  • Good knowledge of CRM systems and data management.
  • Familiarity with handling website dashboards for placing reservations.
  • Excellent communication skills (written) in Arabic and English.
  • Ability to handle work pressure and manage time effectively.
  • Strong organizational skills and attention to detail.
  • Proficiency in using computers (MS Office) and email.

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