Desktop Support Technician L2 SA

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia Excis Compliance Full time 80,000 - 120,000 per year

WE'RE HIRING A DESKTOP SUPPORT TECHNICIAN L2 IN SAUDI ARABIA
Excis is a global IT support leader that thrives on innovation, excellence, and teamwork. We are searching for a skilled Desktop Support Technician L2 to deliver advanced desktop support, troubleshoot hardware, software, and network security issues, and ensure smooth IT operations in our Saudi Arabia support center. Join Excis for a career that values learning, mentorship, and technical growth.

  • Client presence in 190+ countries
  • 6000+ Engineers worldwide
  • 200+ Enterprise Clients served

At Excis, we foster a culture of support and growth where every team member's contribution drives our collective success. Be part of a team where your expertise makes a visible impact every day. Embark on your journey with us and grow alongside a global IT pioneer.

What You'll Do

  • Provide day-to-day local and remote desktop support, handling inbound calls to troubleshoot, resolve, and document hardware, software, and application issues through a ticketing system.
  • Perform break/fix, fault diagnosis, and resolution for desktops, laptops, and approved software applications.
  • Mentor and assist Band 1 technicians, and collaborate with Band 3 engineers to resolve complex tickets.
  • Ensure operational consistency and quality support across all shifts by escalating issues proactively and engaging supervisors and managers.
  • Support a broad IT infrastructure including firewalls, VPNs, encryption, access controls, routing, switching, and cloud security platforms.
  • Apply knowledge of security protocols such as SSL/TLS, SSH, DNSSEC, and others to maintain secure network operations.

What You Need

  • 2-3 years' solid experience in Windows desktop support and IT infrastructure.
  • Strong knowledge of firewalls (Cisco ASA, Juniper SRX, Palo Alto, Fortinet), IDS/IPS, VPNs, encryption technologies (SSL/TLS, IPsec), access control, network segmentation (VLANs), routing and switching protocols.
  • Experience with network management tools like SNMP, NetFlow, and cloud security platforms (AWS, Azure, Google Cloud) is a plus.
  • Understanding of TCP/IP security, SSL/TLS, SSH, secure email, and DNS security protocols.
  • Proven analytical skills with strong problem-solving, relationship-building, and customer service abilities.
  • Excellent communication in English and ability to mentor junior staff effectively.
  • Flexibility to support various shifts and urgent issues with professionalism and adaptability.

Why Join Us?
At Excis, your skills drive user satisfaction and IT excellence. Work with a collaborative, dynamic team in an environment designed for your professional development and continuous learning. Enjoy competitive salary benefits and the chance to grow in a company recognized for innovation and leadership worldwide.

Ready to take your IT career to the next level in Saudi Arabia?

Apply now as a Desktop Support Technician L2 and be part of our IT support family

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