L2 Support Engineer OSS

2 weeks ago

Dammam, Eastern Province, Saudi Arabia COMARCH Full time 30,000 - 72,000 per year

Reference number: LSE/KSA/1023137

Locations:

Dammam

The L2 Support Engineer (OSS) provides advanced technical support for Operations Support Systems used in telecom or IT service environments.

If you are looking for a place where you can directly impact the core operations of major telecom companies and work with robust, continuously developing solutions and services, we invite you to explore this opportunity with Comarch.

Candidate profile

  • Computer Science (or Software/Computer/Telecom Engineering) degree.
  • Telecom industry experience (on operator or vendor side).
  • OSS hands-on experience (L2 support / Application support / OSS operations).
  • Strong technical troubleshooting (SQL, Linux, logs, APIs, scripting).
  • Fluency in English; Arabic speaking is a strong advantage.

Your responsibilities

  • Technical support (L2) for customers, analysis and resolution of software errors reported by technical staff of operators (telecom/network providers).
  • Resolving bugs from test environments as well as occasional retests of the bugfixes.
  • Handling tickets in the system, as well as monitoring their status and meeting established response deadlines (SLA - Service Level Agreement).
  • Reacting to events detected by the monitoring systems.
  • Application and data management, application installation in the form of a full release or single patches/hotfixes.
  • Close cooperation with the Production and Development (R&D) department and the Delivery department.
  • Creating and updating technical documentation describing problem-solving processes.

For you

  • Support during planned maintenance windows, upgrades, and major releases.
  • Competitive salary and stable employment – over 30 years of market presence.
  • Professional growth opportunities and access to a global knowledge base.
  • Join an international leader in digital transformation.

  • L2 Support Engineer OSS

    2 weeks ago

    Dammam, Eastern Province, Saudi Arabia Comarch Full time $60,000 - $120,000 per year

    The L2 Support Engineer (OSS) provides advanced technical support for Operations Support Systems used in telecom or IT service environments.If you are looking for a place where you can directly impact the core operations of major telecom companies and work with robust, continuously developing solutions and services, we invite you to explore this opportunity...

  • OSS/BSS Project Manager

    2 weeks ago

    Dammam, Eastern Province, Saudi Arabia CLPS Global Full time 900,000 - 1,100,000 per year

    OSS/BSS Project Manager Role in Dammam – D1/D2CapgeminiDammam KSAThe Project Manager - OSS/BSS is responsible for planning and overseeing projects to ensure they are completed on time, within scope, within budget, and successfully. The project manager will manage several projects simultaneously related to data conversions, system enhancements, and...

  • IT Onsite Support Engineer

    2 weeks ago

    Dammam, Eastern Province, Saudi Arabia NSC Global Full time $60,000 - $80,000 per year

    OverviewWe are gearing up for a project starting mid-2025 and are looking for candidates, interest in joining NSC in the not too distant future. If you are thinking about making a change, but not quite ready to do so. Please review the JD below and apply online. We will reach out to you once we're ready to start recruitment activities.The Onsite Support...

  • Project Manager

    2 days ago

    Dammam, Eastern Province, Saudi Arabia RiDiK (a Subsidiary of CLPS. Nasdaq: CLPS) Full time 120,000 - 160,000 per year

    Job Position Title:OSS/BSS Project ManagerCompany: CLPS Global or RiDiK Pte LtdSkills:OSS/BSS Project ManagerGrade : Manager (D1)Availability : within 1 month with valid Iqama.The position will be based in KSA on a 1 year contract from a third party vendorDammam, Eastern, Saudi Arabia - locationOSS/BSS Project Manager Role in Dammam – D1/D2The Project...

  • BSS Project Manager

    2 days ago

    Dammam, Eastern Province, Saudi Arabia RiDiK (a Subsidiary of CLPS. Nasdaq: CLPS) Full time 60,000 - 120,000 per year

    Job Position Title: Project Manager - Business Operation Support System (Telecommunication Industry)Company: RiDiK Pte LtdSkills:OSS/BSS Project ManagerGrade : Manager (D1)Availability : within 1 month with valid Iqama.The position will be based in KSA on a 1 year contract from a third party vendorDammam, Eastern, Saudi Arabia - locationOSS/BSS Project...

  • Customer Support Solutions Engineer-1

    4 days ago

    Dammam, Eastern Province, Saudi Arabia GE Vernova Full time 60,000 - 120,000 per year

    Job Description SummaryThe Grid Automation Customer Support Center of Excellence (CoE) is responsible for the overall after sales support process and function at Grid Automation level and the global center of excellence team at PL level, to develop best practices on Customer Support, and lead the Product Lines to achieve strategic objectives defined for GA...

  • Quality & HSE Engineer

    1 week ago

    Dammam, Eastern Province, Saudi Arabia Pipecare Group Full time 80,000 - 120,000 per year

    IPECARE Group  is searching for the Quality & HSE Engineer who will be in charge with the design and implementation of the HSE Management System. The objective is to become more progressively effective in quality terms and in meeting both regulatory and accreditation requirements. The responsibility of HSE Engineer is to define HSE Standards for all...

  • IT Deputy Manager

    2 weeks ago

    Dammam, Eastern Province, Saudi Arabia Saudi Global Ports Full time 90,000 - 120,000 per year

    Key ResponsibilitiesImplements and maintains all data connectivity across the LAN and WAN, handling set-ups, installations, configurationParticipates in Network architecture designsResponds to network-related support tickets issued by the IT Helpdesk or escalated by the NOC.Performs designs and implementation of network hardware and software systems using...

  • Vendor Inspector

    4 days ago

    Dammam, Eastern Province, Saudi Arabia NEO VIBRANT SUPPORT SERVICES CO LTD (NVSS) Full time 40,000 - 120,000 per year

    Company DescriptionNeo Vibrant Support Services Co. Ltd. (NVSS) is a prominent industrial services provider in Saudi Arabia, established to align with Vision 2030 and support the modernization and growth of industries such as Oil & Gas, Renewable Energy, Petrochemical, and more. With over a decade of experience, NVSS has introduced cutting-edge technologies...

  • Foreman, Mill Support(Hydraulic

    6 days ago

    Dammam, Eastern Province, Saudi Arabia Al-Ittefaq Steel Full time 100,000 - 120,000 per year

    Position Summary:To manage and control all Hydraulic and lubrication maintenance activities of RM to ensure that all operations are carried out in an efficient and effective manner.Major Responsibilities & Duties performed:Supervise and lead the hydraulic and lubrication team, providing guidance and support.Ensure the effectiveness of RM Hydraulic,...