Learning and Development Manager

Hello Welcome to Plaza Premium Group, we're people passionate about
"Making Travel Better"
. We are a global company with team members from all walks of life, together we are #PPGFamily, together we are building a legacy.

You don't need to be from this industry; you do need to be passionate.

Our promise to you:

• We will respect and value your background and perspectives

• We will work together with integrity

• We will share our incredible pride for job, company and industry

What we ask of you:

• Bring passion to all that you do

• Listen, move fast and think innovatively

• Speak up, have ideas and share them

• Believe in customer service, and treating every person with kindness

As industry leaders in innovating global airport hospitality, you will work with colleagues from all parts of the world for a truly global experience. You will help and craft services and facilities in over 200 locations in more than 60 international airports across the world.

Who we are:

We were established in HK in 1998 by someone who understood the value of an airport lounge and felt that the experience shouldn't just be limited to a closed-circuit group of travelers. Through the years we have worked incredibly hard to create an experience which is both accessible and quality. Almost 25 years later we now span four core business segments: airport lounges, airport terminal hotels, airport meet & greet services, and a range of airport dining concepts.

In addition to our own brands, PPG provides airport hospitality solutions to leading airlines, alliances and corporates around the world. Here are a few names you might recognize: Cathay Pacific Airways, Singapore Airlines, Lufthansa etc.

With the future of travel always in sight, we created Smart Traveler, a mobile-app rewards program underpinned by in-house technology. We are fast-moving and always evolving to drive our purpose of making travel better.

Join our family today.

Together, we'll make travel better.

Job Overview

• Lead and manage Learning & Development strategies across Plaza Premium Group operations in the Kingdom of Saudi Arabia.

• Ensure alignment of learning initiatives with business objectives and people development strategies.

• Plan, implement, and monitor high-quality learning programs to support operational excellence and talent growth.

• Maintain strong partnerships with internal stakeholders to deliver effective training solutions.

Job Responsibilities

• Work closely with Corporate and Regional Learning & Development teams to identify and review training needs across lounges and outlets in KSA.

• Develop and monitor Learning & Development KPIs to measure training effectiveness and return on investment.

• Plan, manage, and execute the annual learning calendar for managers, operational staff, management trainees, and interns.

• Conduct training needs analysis and recommend appropriate learning solutions aligned with company values and business objectives.

• Design, develop, deliver, and oversee training and development programs based on operational and strategic needs.

• Update and localize training manuals and learning materials in line with operational requirements and Saudi regulations.

• Plan, prepare, and monitor the annual training budget and training plans for KSA operations.

• Train, coach, and manage internal trainers to ensure effective and consistent delivery of training programs.

• Coordinate with external training providers for in-house and public training programs when required.

• Support process improvement initiatives to enhance operational workflows and service standards.

• Manage learning administration, training records, and compliance documentation.

• Support pre-opening activities, new operations setup, and business development initiatives as required.

• Participate in ad-hoc projects and initiatives assigned by management.

Job Requirements

• Bachelor's degree in Human Resources, Education, Business Administration, or a related discipline.

• Minimum 8 years of experience in Learning & Development, including training design and facilitation.

• Professional certification in training, coaching, or learning methodologies is an advantage (e.g., CIPD, ATD).

• Experience with e-learning design, talent development, and learning management systems.

• Strong interpersonal, communication, and stakeholder management skills.

• Ability to work independently in a multicultural and fast-paced environment.

• Fluent in written and spoken English and Arabic.

• Willingness to travel within the Kingdom as required.

Saudi Nationals are preferred