contact

Job Description Receiving all incoming calls through CISCO and quickly responding to them Dealing well with the caller insured member in line with the nature of the inquiry and in a manner benefiting the status of the company and trying to satisfy them permanently Register all inquiries received in the CISCO system Implementing the...

On behalf of our client we are looking for a Contact Center Agent to join their team in Riyadh.Answering customer inquiries via phone WhatsApp email and social media.Providing information about services packages promotions and events.Handling customer complaints and ensuring timely resolution.Conducting outbound sales calls and following up on...

Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average?If yes, then this is the job you’re looking for, webook.com is Saudi's #1 event ticketing and experience booking platform in terms of technology, features,...

Good understanding of COPC standards, Contact Center KPIs, and performance metrics, such as SLA, FCR, AHT, CSAT, Quality, and Productivity.Handling Inbound / outbound activities professionally.Creating Requests & complaints accurately and tunnel it to the assigned department.Applying the FCR – First contact resolution during handling the inbound...

Position Overview We are seeking a highly motivated and customer-focused Contact Center Agent to join our dynamic team. You will be responsible for handling both voice and digital communication channels, ensuring exceptional customer service and support. Key Responsibilities Handle Inbound and Outbound Calls: Answer customer inquiries, address concerns,...

Key Responsibilities: Handle contact center departments inbound and outbound calls including Sales and telemarketing calls.Provide contact center departments customers with the services they are looking for, handle customers complaints, and inquiries through all customer service channels.Act as a source of information for customers, collect customers...

Position Overview We are seeking a highly motivated and customer-focused Contact Center Agent to join our dynamic team. You will be responsible for handling both voice and digital communication channels, ensuring exceptional customer service and support. Key Responsibilities Handle Inbound and Outbound Calls: Answer customer inquiries, address concerns,...

DescriptionDo you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average?If yes, then this is the job you're looking for ,webook.com is Saudi's #1 event ticketing and experience booking platforms in terms of...

Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average?If yes, then this is the job you’re looking for, webook.com is Saudi's #1 event ticketing and experience booking platform in terms of technology, features,...

Role Purpose: The Product & Technical Expert (PTE) leads and manages the product and technical tasks of the Agentic AI in Contact Center project across its three components — the virtual AI bot / conversational IVR, the agent-assist, and interaction analytics. The role spans requirements and vendor selection through solution design, integration, AI...

We are seeking a Contact Center Solutions Engineer to own platform administration, develop flows, manage Linux/SIP/database environments, build API integrations, and support L2/L3 operations.Key ResponsibilitiesAdminister, configure, and provide L2/L3 support for Bright Pattern & Genesys engage Contact Center.Build and maintain call flows using Bright...

Key Responsibilities and Duties1 Handles inbound and outbound calls emails live chats surveys telesales telemarketing activities and other required forms of communication2 Answers calls within the specified time frame based on business needs3 Updates customer information in the system for both new and existing customers documenting all call details according...

DescriptionHire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid–senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality...

Company DescriptionLeading customer experience management company, headquartered in Riyadh, Saudi Arabia. Offering solutions outsourced customer care, technology services, digital business, consulting, back office, and other specialized services to enrich customer experience.Job DescriptionTo ensure the SLA Targets are met within planned time, cost and...

DescriptionHire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid–senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality...

DescriptionHire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid–senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality...

**ROLE AND RESPONSIBILITIES** - Understanding of re-filling area workflow. - Understanding the refilling control system. - Operate according to the refilling control system. - Cooperate with the production team in other areas such as Coupling st, dedusting sys, RM vacuum pumps, mixing area, Fournel oven, and any area requested by SV or higher level. -...

Role Overview We are seeking a Senior Manager Digital Contact Center Solutions to lead the design implementation and optimization of modern technology-driven contact center solutions. This role will play a key part in transforming citizen services and customer experience within the government and public sector ensuring seamless integration of cloud-based...

A leading ticketing platform in Saudi Arabia is seeking a customer support representative to handle inquiries, sell event tickets, and ensure a high level of customer satisfaction. The role involves managing inbound and outbound calls, addressing customer needs through various channels, and supporting merchants. Ideal candidates are fresh graduates or those...

Orbit Communications Company in Riyadh is seeking a customer service specialist to manage inbound and outbound interactions across voice, email, and digital touchpoints while upholding COPC standards and KPIs.You will respond to questions, handle complaints, conduct CSI surveys, escalate critical issues, and support quality assurance through data-driven...