itil

HCLTech is seeking a Critical Incident Manager to lead the IT incident management lifecycle, drive rapid restoration of IT operations, and log recurring incidents for process improvement. The role requires coordinating with the incident team and reporting to senior IT leadership to minimize business disruption.The ideal candidate holds a Bachelor's in...

CoorB in Jeddah, Saudi Arabia is seeking an IT Change Manager to govern the Change Management process across the organization, ensuring that IT changes are assessed, authorized, implemented, and reviewed in a controlled and risk-managed manner.You will own the full incident lifecycle per ITIL, coordinate across teams and vendors, drive MIM bridges, and...

TotalTECH Corporation in Jeddah is seeking an ITSM & ITIL‑savvy Support Analyst to manage service requests and incidents in a large-scale IT environment. You will coordinate with technical teams, ensure SLA compliance, and provide end-user support with regular updates.Bachelor’s degree and ITIL certification are required, with 1+ year of ITSM experience....

Synechron Saudi Arabia is seeking an experienced ServiceNow Senior Business Analyst to join our IT service management advisory team. The role involves engaging with clients to understand business needs, guiding projects, and leading teams to implement effective ServiceNow solutions across ITSM, ITOM, and related modules.The ideal candidate has 5+ years as a...

Confidential, based in Riyadh, is hiring a Change & Release Specialist to manage change and release activities across critical banking systems. You will ensure deployments are smooth, controlled, and compliant within ITIL and SAMA audit requirements.The role requires 6+ years in change/release management in banking, hands-on ITSM tool experience, and...

Tangent International in Saudi Arabia is seeking an experienced Change Management Engineer to lead ITIL change processes across carrier-grade networks, ensuring minimal service disruption.You will review MOPs, coordinate CAB meetings, and collaborate with NOC/FO, BO/L2-L3, and field teams using ServiceNow or Remedy to log and track changes. The ideal...

Change Coordinator – IT Service Management (ITIL Environment) Location: Riyadh, Saudi Arabia Department: IT Service Management / Change Management Reports To: Change Manager Company: One of the Global Big 5 Consulting Firms About the Role We are seeking a detail-oriented and proactive Change Coordinator to join one of the world’s Big 5 consulting...

Total-TECH Co in Jeddah is seeking an IT professional to manage service requests and incidents via ITSM tools, ensuring compliance with service level agreements (SLAs).The ideal candidate will have over 1 year of experience in a large-scale IT environment, a Bachelor’s degree in a technology-related field, and ITIL certification. Responsibilities include...

ABIS in Riyadh, Saudi Arabia, is seeking an experienced IT Service Desk professional to be the first point of contact for incidents, requests, and inquiries. You will diagnose, log, and escalate issues while maintaining SLA adherence and clear English communication.The role requires ITIL knowledge, hands-on support experience, and familiarity with ITSM tools...

Abis Co is seeking an experienced IT Service Desk professional to act as the first point of contact for IT incidents and requests. You will log, categorize, and prioritize tickets, perform first-level troubleshooting, and escalate complex issues to Level 2/3 support as required.The role requires excellent written English for user updates and reporting, along...

TAWANTECH is seeking an SLA Engineer to manage and monitor IT service performance against SLAs, OLAs, and KPIs. The role emphasizes transparent governance, reporting, and continuous service improvement within a regulated environment.Ideal candidates bring 5+ years in IT Service Management, strong ITIL knowledge, and proven KPI delivery skills....

CoorB in Jeddah, Saudi Arabia, seeks a Problem Manager to own IT Service Management processes and drive continual improvement. You will lead RCA investigations, manage the Known Error Database, and align with ITIL best practices to reduce incidents and improve service reliability.The role requires strong analytical skills, ITIL certification, and hands-on...

A prominent IT service provider in Saudi Arabia is seeking an IT Support Specialist to manage service requests and incidents using ITSM tools. Responsibilities include coordinating with technical teams, ensuring SLA compliance, and providing end-user support. Ideal candidates should have over 1 year of experience in IT, a Bachelor’s degree in technology or...

D-ploy GmbH is seeking a Business Data Migration Consultant - Finance (SAP) to lead data migration initiatives within SAP Finance. This remote role offers a Brazil-based assignment under a NOEMEA contract, collaborating with financial teams and IT to ensure seamless data transfer.You will work with client teams across EMEA and the US, coordinate data...

Zyagulf Information Technology LLC in Riyadh seeks a seasoned Service Desk Team Leader to guide operations in delivering responsive customer support and incident coordination.You will oversee ticket management, SLA adherence, and customer experience, leveraging Power BI for reporting; join ASAP with a 15–20 day joining window. This role focuses on Data...

DescriptionD-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA. We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within...

ABIS in Al Jubayl, Eastern Province, Saudi Arabia seeks an experienced Service Desk Analyst to provide first-line IT support. You will handle incidents, service requests, and inquiries via phone, email, or ticketing system, logging and prioritizing tickets in the ITSM tool.You will work under SLA timelines, perform initial troubleshooting, escalate when...

Roles & Responsibilities: Service Desk Operations Act as the first point of contact for all IT-related incidents, service requests, and inquiries raised via phone, email, or ticketing system Log, categorize, prioritize, and track all tickets in the ITSM tool in line with ITIL Incident and Request Management processes Ensure tickets are resolved or escalated...

Roles & Responsibilities: Service Desk Operations Act as the first point of contact for all IT-related incidents, service requests, and inquiries raised via phone, email, or ticketing system Log, categorize, prioritize, and track all tickets in the ITSM tool in line with ITIL Incident and Request Management processes Ensure tickets are resolved or escalated...

IT Governance and Service Management is responsible for driving IT assessments creating strategic recommendations and developing IT policies processes and procedures. This role leads IT governance ITSM and IT quality management training initiatives while also designing IT service catalogs and organizational structures. The specialist manages ITIL and ISO/IEC...