Telephone Operator

4 weeks ago

Jeddah, Saudi Arabia Jeddah Hilton Hotel Full time
Description

A Switchboard Telephonist accepts, delivers, and responds to Guest and management messages, inquiries, and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer.

What will I be doing?

As a Switchboard Telephonist, you will accept, deliver, and respond to Guest and management messages, inquiries, and emergencies using your knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer. A Switchboard Telephonist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

Achieve positive outcomes from Guest queries in a timely and efficient manner Accept and deliver all messages correctly and promptly for both Guests and management Ensure all wake-up calls take place at the correct time Demonstrate knowledge of all hotel facilities and services and use up-selling techniques to promote these offerings when the appropriate Handle emergency calls immediately and relay comprehensive and accurate information, as required Demonstrate a high level of customer service at all times Comply with hotel security, fire regulations, and all health and safety legislation Attend appropriate training courses, when required Demonstrate a knowledge of all hotel services, local attractions, and landmarks in the hotel vicinity Follow company brand standards Assist other departments, as necessary Requirements

What are we looking for?

Switchboard Telephonists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

Positive attitude and good communication skills, especially on the telephone Commitment to delivering a high level of customer service Ability to work on your own and as part of a team Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Previous experience in a customer-focused industry

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all

Source: Hospitality Online

  • Telephone Operator

    3 weeks ago

    Jeddah, Saudi Arabia Crowne Plaza Hotels & Resorts Full time

    Job Requirements: - Advanced in English (Speaking, Writing, Listening, Reading) - Hospitality background - Flexible with Shifts **Job Description**: - Directs, supervises and coordinates the activities in Telecommunication department. - Develops and implement procedures for proper handling in and out going telephone calls, facsimile transmission, rental...

  • Telephone Operator

    2 months ago

    Jeddah, Saudi Arabia Hilton Full time

    Telephone Operator A Switchboard Telephonist accepts, delivers and responds to Guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer. **What will I be doing?** As a Switchboard Telephonist, you will accept, deliver and respond to Guest...

  • Telephone Operator

    2 weeks ago

    Jeddah, Saudi Arabia RAFFLES Full time

    **Company Description** Raffles Makkah Palace promises the exceptional standards inherent in the Raffles name and enhanced by Arab hospitality values. Raffles Makkah Palace offers 214 Suites & duplex Villas with breathtaking views of the Masjid Al Haram, the Holy Ka’aba and the city. The hotel combines the best of local cuisine and international dishes in...

  • Telephone Operator

    2 weeks ago

    Jeddah, Makkah Province, Saudi Arabia Precision Hire Solution Full time

    Telephone Operator A Switchboard Telephonist accepts delivers and responds to Guest and management messages inquiries and emergencies and uses their knowledge of the hotel facilities services and the local vicinity to quickly respond to the customer. What will I be doingAs a Switchboard Telephonist you will accept deliver and respond to Guest and management...

  • Telephone Operator

    2 weeks ago

    Jeddah, Makkah Province, Saudi Arabia RAFFLES Full time

    Company DescriptionRaffles Makkah Palace promises the exceptional standards inherent in the Raffles name and enhanced by Arab hospitality values. Raffles Makkah Palace offers 214 Suites & duplex Villas with breathtaking views of the Masjid Al Haram, the Holy Ka'aba and the city. The hotel combines the best of local cuisine and international dishes in each of...

  • Telephone Operator

    2 weeks ago

    Jeddah, Makkah Province, Saudi Arabia Hilton Full time

    Telephone Operatorlocation Jeddah, Makkah, Saudi Arabia category Hotel Hilton Jeddah Full-time HOT0ALRB Posted: May 8th 2024 JOB DESCRIPTION A Switchboard Telephonist accepts, delivers, and responds to Guest and management messages, inquiries, and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly...

  • Telephone Operator

    4 weeks ago

    Jeddah, Saudi Arabia Precision Hire Solution Full time

    Telephone Operator A Switchboard Telephonist accepts delivers and responds to Guest and management messages inquiries and emergencies and uses their knowledge of the hotel facilities services and the local vicinity to quickly respond to the customer. What will I be doingAs a Switchboard Telephonist you will accept deliver and respond to Guest and management...

  • Telephone Operator

    2 months ago

    Jeddah, Saudi Arabia Hilton Full time

    A Switchboard Telephonist accepts, delivers and responds to Guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer. **What will I be doing?** As a Switchboard Telephonist, you will accept, deliver and respond to Guest and management...

  • Telephone Operator

    4 weeks ago

    Jeddah, Makkah Province, Saudi Arabia Jeddah Hilton Hotel Full time

    A Switchboard Telephonist accepts, delivers, and responds to Guest and management messages, inquiries, and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer.What will I be doing?As a Switchboard Telephonist, you will accept, deliver, and respond to Guest and management messages,...

  • Telephone Operator

    2 months ago

    Jeddah, Makkah Province, Saudi Arabia Hilton Full time

    A Switchboard Telephonist accepts, delivers, and responds to Guest and management messages, inquiries, and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer.What will I be doing?As a Switchboard Telephonist, you will accept, deliver, and respond to Guest and management messages,...

  • Telephone Operator

    4 weeks ago

    Jeddah, Saudi Arabia Marriott International, Inc Full time

    **رقم الوظيفة** 24043145 **التصنيفات** Rooms & Guest Services Operations **الموقع** Courtyard By Marriott Kudai Makkah, Ajyad Street, Makkah, Saudi Arabia, Saudi Arabia عرض على الخريطة **الجدول الزمني** Full-Time **هل تقع في مكان بعيد؟** N **إمكانية الانتقال إلى موقع...

  • Telephone Operator

    2 weeks ago

    Jeddah, Makkah Province, Saudi Arabia Marriott International, Inc Full time

    **رقم الوظيفة** **التصنيفات** Rooms & Guest Services Operations**الموقع** Courtyard By Marriott Kudai Makkah, Ajyad Street, Makkah, Saudi Arabia, Saudi Arabia عرض على الخريطة**الجدول الزمني** Full-Time**هل تقع في مكان بعيد؟** N**إمكانية الانتقال إلى موقع آخر؟**...

  • Hd Operator

    2 weeks ago

    Jeddah, Makkah Province, Saudi Arabia SNC-Lavalin Full time

    SUMMARY:Operates the help desk by receiving requests and allocating accordinglyPRIMARY FUNCTIONS AND ESSENTIAL RESPONSIBILITIES: Utilise and operate the Help Desk system Receive calls and determine, category, type and response Enter the details on the Help Desk system Advise the caller of when to expect a first line of response Allocate the request to the...

  • Bms Operator

    3 months ago

    Jeddah, Saudi Arabia Hilton Full time

    BMS Operator A BMS Operator is responsible for the operation and maintenance of the electronic control of building services systems. **What will I be doing?** As a BMS Operator, you will be providing HVAC control engineering expertise in all facilities of the infrastructure and HVAC systems. Provide Planned Maintenance and reactive diagnosis and repairs...

  • Hd Operator

    3 weeks ago

    Jeddah, Saudi Arabia SNC-Lavalin Full time

    **SUMMARY**:Operates the help desk by receiving requests and allocating accordingly **PRIMARY FUNCTIONS AND ESSENTIAL RESPONSIBILITIES**: - Utilise and operate the Help Desk system - Receive calls and determine, category, type and response - Enter the details on the Help Desk system - Advise the caller of when to expect a first line of response - Allocate...

  • Bms Operator

    3 months ago

    Jeddah, Saudi Arabia Hilton Full time

    A BMS Operator is responsible for the operation and maintenance of the electronic control of building services systems. **What will I be doing?** As a BMS Operator, you will be providing HVAC control engineering expertise in all facilities of the infrastructure and HVAC systems. Provide Planned Maintenance and reactive diagnosis and repairs to all HVAC...

  • System Operator

    3 weeks ago

    Jeddah, Saudi Arabia Talent Pal Full time

    High school, Diploma, Degree - Experience : 2 - 5 years - $1700 to $2500 - zeddha, Saudi Arabia - single visa, Travel expense, Medical **Experience Details**: One or two years’ experience in Helpdesk / Call Center / Customer Care. Additional Requirement - Able to work on own initiative and be an independent operator - Self-motivated with sound analytical...

  • Bms Operator

    2 weeks ago

    Jeddah, Makkah Province, Saudi Arabia Hilton Full time

    BMS OperatorA BMS Operator is responsible for the operation and maintenance of the electronic control of building services systems.What will I be doing?As a BMS Operator, you will be providing HVAC control engineering expertise in all facilities of the infrastructure and HVAC systems. Provide Planned Maintenance and reactive diagnosis and repairs to all HVAC...

  • Sales Operation Specialist

    2 months ago

    Jeddah, Saudi Arabia FAIRMONT Full time

    Company Description Makkah Clock Royal Tower, A Fairmont Hotel, is located only a few steps away from the Masjid Al Haram and the Holy Ka’aba. This 76-story hotel, one of the world’s tallest, is the focal point of the Abraj Al Bait Complex, part of the King Abdul Aziz Endowment Project, is the iconic symbol of hospitality in the Holy City. The hotel's...

  • Energy Operations Manager

    1 month ago

    Jeddah, Saudi Arabia NOMAC Full time

    Do you have amazing customer service skills and love helping others? Would you like to work for a growing company with advancement opportunities? If so, then please submit your resume to apply for the Patient Coordinator position in our Thornwood, NY clinic!Access is an extraordinary company to work for, with a patient-focused culture, opportunities for...