Telephone Operator

4 weeks ago

Jeddah, Saudi Arabia Crowne Plaza Hotels & Resorts Full time

Job Requirements:

- Advanced in English (Speaking, Writing, Listening, Reading)
- Hospitality background
- Flexible with Shifts

**Job Description**:

- Directs, supervises and coordinates the activities in Telecommunication department.
- Develops and implement procedures for proper handling in and out going telephone calls, facsimile transmission, rental equipment, lease telephone lines and other telecommunication services.
- Investigates complaints regarding the Telecommunication services and the Operators and technicians, takes appropriate actions.
- Develops working plans to carry out goals, compares actual achievements against goal periodically, take necessary corrective actions.
- Establishes and maintains effective employee relations.
- Organizes and conducts regular meetings for all Telecommunication staff to facilitate communication and a smooth operation
- Manages and monitors the operation of all equipment’s, software, hardware and endure all units are working and installed properly
- Ensures all telecommunication equipment’s are covered by the correct maintenance contract and the preventive maintenance is performed
- Maintains up to date list of all telecommunication equipment
- Monitors the performance of PABX/Voice Mail/Call Accounting software and maintain logbook of equipment performance report
- Investigates and reports software problem to Vendors, coordinates interface problem solving with the hotel System Manager
- Maintains suitable record to process telephone calls in the billing system, and to maintain record of the room status up to the Brand minimum standards
- Maintains user documentation, PABX system reports, telephone list, and numbering plan leases agreement on rental lines, maintenance contract and local licenses
- Performs PABX data-base programming and regular service change to control class of service on all telephone sets in the hotel.
- Prepares and controls departmental budgeted
- To attend Telecommunication seminar, product knowledge, presentation, organized by the external bodies

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