IT Support Analyst

1 month ago


Riyadh, Saudi Arabia Gadget Express Full time
To monitor and maintain the computer systems and networks. Install and configure computer systems, diagnose hardware/software faults and solve technical and applications problems.Key Responsibilities/Duties:
  • installing and configuring computer hardware operating systems and applications;
  • monitoring and maintaining computer systems and networks;
  • talking staff/clients through a series of actions, either face to face or over the telephone;
  • troubleshooting system and network problems and diagnosing and solving hardware/software faults;
  • replacing parts as required;
  • providing support, including procedural documentation;
  • following diagrams and written instructions to repair a fault or set up a system;
  • supporting the roll-out of new applications;
  • setting up new users’ accounts and profiles and dealing with password issues;
  • responding within agreed time limits to call-outs;
  • working continuously on a task until completion (or referral to third parties, if appropriate);
  • prioritizing and managing many open cases at one time;
  • rapidly establishing a good working relationship with users and other professionals (e.g., software developers);
  • testing and evaluating new technology;
Skills
  • Strong knowledge of computer hardware, servers and operating systems
  • Good Troubleshooting and diagnostics Skills
  • Good communication skills
  • Relevant Technical Certifications like MCSE, MCP, A+ is a plus
  • Experience with ERP solutions is a plus

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