Application Support Analyst
6 months ago
About RLDatix
Every day, thousands of patients worldwide suffer harm from preventable care delivery errors. RLDatix is committed to changing this reality. Our mission is to enhance healthcare by creating a world where patients consistently receive the best and safest care possible. Trusted by numerous clients globally, our integrated healthcare operations platform combines software and trusted services to empower organisations with critical data insights across risk, safety, compliance, provider life-cycle, and workforce management. Our user-centric approach offers a real-time, holistic view of healthcare operations, seamlessly connecting disparate information across the enterprise. This empowers organisational leaders with contextualised data to make more informed decisions.
RLDatix is truly global, with over 2,000 employees across the UK, Europe, Middle East, Australia, Canada, and the United States. Our strategy revolves around both organic and inorganic growth, uniting exceptional minds, and cutting-edge technology, including AI, to deliver market-leading solutions for our clients. We are seeking individuals to join our team who are deeply passionate about driving positive change in healthcare. Join us as we work towards our vision of safer, better healthcare for all.
About the Role
**Note**: this role require a Saudi national.
Your day-to-day responsibilities
**Application Support**:
Handle log cases for support on service management portal, investigate issues and problems and determine appropriate actions.
Prioritise logged cases following the agreed SLA.
Minor support cases progress, update relevant stakeholders about progress, resolution, and closing.
Commit to a quality on time solution delivery with mínimal disruption to client’s business and operation.
Understand the user/customer requirements and needs.
Serve as a liaison between the customer and the engineering team to resolve issues.
Demonstrate a positive attitude and model professionalism in all contacts with internal and external customers.
Troubleshoot and resolve technical issues in a timely manner to minimise downtime and disruption.
Collaborate with end-users to gather detailed information about reported issues.
**User Training**:
Design training courses and programs necessary to customers regarding our products and solutions.
**Issue Tracking and Documentation**:
Maintain accurate records of reported issues and their resolution.
**Collaboration**:
Research issues by collaborating with teammates when a solution is not readily available
Work closely with software developers, system administrators, and other IT staff to diagnose and resolve complex issues.
Provide feedback to the development team for enhancements and bug fixes.
**Testing and Quality Assurance**:
Participate in the testing of software updates, patches, and new releases.
Commit to RLDatix service level agreement management (SLA, OLA).
Ensure customer success by supporting site admins and end users.
Perform technical analysis; works with SMEs to ensure user needs are correctly specified and implemented.
**Continuous Improvement**:
Identify areas for process improvement and make recommendations to enhance support services.
Reviews design, analysis, code for quality and adhere to standards.
Develop an understanding of customer processes and standard operating procedures.
Advocate for customers by coordinating and communicating suggestions for software enhancements.
Stay up to date with relevant product enhancements and limitations to ensure performance efficiency and circulate requirements to relevant business areas (R&D, Support, etc.).
Work on special projects, as assigned.
Ideally, we would like to acquire a talent that poses the following
Bachelor’s degree in information technology, Computer Science, CIS, MIS or a related field.
Saudi national. (essential)
Arabic & English language proficiency.
0 - 2 years’ experience as support analyst or equivalent support area. (preferable).
Strong problem-solving and analytical skills
Ability to work collaboratively in a team environment.
An energetic drive to improve the quality of healthcare.
A passion for delivering excellent customer service.
Willing to travel within Saudi Arabia, GCC and MEA Region. (essential)
IT certification, such as ITIL V3, are a plus.
Why would you like to work for RLDatix
An opportunity to join a leading fast-growing global technology company in the healthcare industry in MEA. Work with a diverse team in a company recognised globally as a Most Loved Workplace in the UK and Top 100 Most Loved Workplaces.
**Some examples of our benefits**:
Annual Gym Subscription.
Flexible / Hybrid working; enabling mix working from home and the office as required by role and manager.
Private Health insurance.
100% pension coverage by employer.
**Note**: This job description is intended to convey information essential to understanding the scope of the position and is not an
-
Application Support Analyst
6 months ago
Riyadh, Saudi Arabia RLDatix Full time**About RLDatix**: Every day, thousands of patients worldwide suffer harm from preventable care delivery errors. RLDatix is committed to changing this reality. Our mission is to enhance healthcare by creating a world where patients consistently receive the best and safest care possible. Trusted by numerous clients globally, our integrated healthcare...
-
Applications Support Analyst
6 months ago
Riyadh, Saudi Arabia JPMorgan Chase & Co Full time**JOB DESCRIPTION** Join a successful team, add value to the business and gain exposure to a wide range of business and technology activities! We are looking for an experienced, hands-on and enthusiastic technologist who is adaptable and flexible, and is keen to gain experience across many aspect of technology including software delivery, production...
-
Equity Application Support Technical Lead
6 months ago
Riyadh, Saudi Arabia Citigroup, Inc. Full timeEquity Application Support Technical Lead - RIYADH Main scope is assisting in the monitoring of production environments for anomalies and addressing issues utilizing standard observability tools. Identifying issues for escalation and communication, and providing solutions to the business and technology stakeholders. **Responsibilities**: - Partners with...
-
Equity Application Support Technical Lead
7 months ago
Riyadh, Saudi Arabia Citi Full timeMain scope is assisting in the monitoring of production environments for anomalies and addressing issues utilizing standard observability tools. Identifying issues for escalation and communication, and providing solutions to the business and technology stakeholders. **Responsibilities**: - Partners with multiple technology teams to ensure appropriate...
-
Business Support Analyst
6 months ago
Riyadh, Saudi Arabia Opinno Full time**How often can you say that your daily work is making a major impact on the world?** Welcome to Opinno, a place where future leaders are not just made, but crafted for meaningful impact**. **Opinno is more than just a stepping stone in your career—it’s an accelerated pathway designed to cultivate your potential and propel you into leadership roles that...
-
Business Support Analyst
6 months ago
Riyadh, Saudi Arabia Opinno Full time**How often can you say that your daily work is making a major impact on the world?** Welcome to Opinno, a place where future leaders are not just made, but crafted for meaningful impact**. **Opinno is more than just a stepping stone in your career—it's an accelerated pathway designed to cultivate your potential and propel you into leadership roles that...
-
Application Support Engineer
6 months ago
Riyadh, Saudi Arabia SSC Egypt Full time**Roles and Responsibilities**: - Resolve client’s issues related to Applications. - Act as a technical resource for internal and external products. - Walk customers through the process of how to use services for the first time. - Help customers troubleshoot issues they encounter while using services and provide actionable tips to resolve the problem. -...
-
Business Analyst
8 months ago
Riyadh, Saudi Arabia CloudSource Full time**Business Analyst** **Summary** **Key Responsibilities** - Collaborate with external customer business stakeholders to understand and document their requirements for new projects or enhancements. - Conduct interviews, workshops, and analysis to elicit and clarify business requirements. - Analyze and document existing business processes, identifying areas...
-
Business Support Management Analyst
6 months ago
Riyadh, Saudi Arabia JPMorgan Chase & Co Full time**JOB DESCRIPTION** This role provides a great opportunity to work with all levels of senior management providing general support of day to day business functions. As a Business Support Management Analyst within Business Management team, you will work with a wide range of front office lines of business and support functions to ensure the smooth day-to-day...
-
Risk Analyst Engineer
7 months ago
Riyadh, Saudi Arabia Redfish Solutions Full timeFull-time Opportunity - Major International Consultant - Excellent Carer Growth Opportunity Our client, a global construction consultancy firm, is working on large scale aviation project in Saudi Arabia. This involves a cluster of airports across KSA and as part of our clients growth plans for the region, they are looking for someone with a strong...
-
Onsite Service Analyst
6 months ago
Riyadh, Saudi Arabia Informa Global Support Full time**Company Description** At Informa Global Support, we’re about connecting businesses and professionals with knowledge. From cutting-edge research to specialist digital demand, our reach is extensive. We’re the power behind a range of fantastic brands such as FAN EXPO, Omdia, World of Concrete and many more. Through cutting edge research we’re here to...
-
Desk Side and Technology Support Analyst
6 months ago
Riyadh, Saudi Arabia Atkins Full time**Company Description** Jobs for Humanity is collaborating with Atkins to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. Company Name: Atkins Join us in engineering a better future for our planet and its people. AtkinsRéalis is a leading organization in design, engineering, and project management....
-
Data Analyst, Icqa
8 months ago
Riyadh, Saudi Arabia Afaq - Warehouse Branch Full timeProficient with Data Warehouse reporting and query design, ability to query web sources - Proficient with SQL (advanced) and QuickSight or PowerBI - Proficient with Microsoft Excel, Python - Strong analytical, math, data analysis, listening & communication skills - Good written and spoken English Amazon is a highly data driven company highly obsessive about...
-
Gis Analyst
6 months ago
Riyadh, Saudi Arabia Parsons Full timeParsons is looking for an amazingly talented **GIS Analyst **to join our team! **What You'll Be Doing**: - Responsible for the implementation and support of ESRI geospatial software. **What Required Skills You'll Bring**: - Bachelor’s degree in a related field; with at least ten years’ experience working with ESRI products and related programming...
-
Desk Side and Technology Support Analyst
6 months ago
Riyadh, Saudi Arabia Atkins Full time**Company Description** Jobs for Humanity is collaborating with Atkins to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. Company Name: Atkins **Job Description** Join us in engineering a better future for our planet and its people.** AtkinsRéalis is a world-leading design, engineering and project...
-
Desk Side and Technology Support Analyst
6 months ago
Riyadh, Saudi Arabia AtkinsRéalis Full time**Join us in engineering a better future for our planet and its people.** AtkinsRéalis is a world-leading design, engineering and project management organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers,...
-
Integration Analyst
6 months ago
Riyadh, Saudi Arabia King Faisal Specialist Hospital and Research Centre Full time**Essential Responsibilities and Duties**: 2.Supports the Integration Specialist and the Integration Senior Analyst by performing unit, functional, and performance testing to ensure that that the solution meets requirements and IT standards. 3.Creates test plans and run tests to find errors and to confirm integrations meet specifications. 4.Maintains and...
-
IT Development Analyst
6 months ago
Riyadh, Saudi Arabia King Faisal Specialist Hospital and Research Centre Full time**Essential Responsibilities and Duties**: 1.Supports the Development Specialist and the Development Senior Analyst by performing unit, functional, performance, and user acceptance testing to ensure that those solutions meet requirements and IT standards. 2.Creates test transactions and runs tests to find errors and to confirm programs meet...
-
Data Analyst
6 months ago
Riyadh, Saudi Arabia Parsons Full timeParsons is looking for an amazingly talented **Data Analyst **to join our team! In this role you will get to **What You'll Be Doing**: - Review cost and assist in identifying variances between actuals and forecasts and budget - Analyzing data using statistical techniques and providing reports - Developing and implementing databases and data collection...
-
System Analyst
6 months ago
Riyadh, Saudi Arabia CodeNinja Full timeCodeNinja, a reputable information technology and services company, is currently seeking a skilled and detail-oriented System Analyst to join our team. As a System Analyst at CodeNinja, you will be responsible for analyzing and assessing our clients' business requirements and translating them into technical solutions. This role plays a crucial part in our...