Customer Care Officer

1 month ago


Johannesburg, Saudi Arabia Amrod Full time

MINIMUM SKILLS AND KNOWLEDGE REQUIRED

  • Standard 10 / Grade 12 or equivalent.
  • Experience in a similar position or experience at Amrod or in a similar environment will be advantageous.
  • Above average verbal and written English communications skills to communicate professionally with customers and internally, both telephonically and by email.
  • Above average communication and telephone skills
  • Excellent computer literacy MS Office
  • Experienced in dealing with customers.
  • Knowledge of Amtrack will be advantageous.

BEHAVIOURAL DIMENSIONS REQUIRED

  • Honest and hardworking.
  • Passionate about getting things done right, first time, every time.
  • Ability to work efficiently on own or as part of team, highly pressurised environment.
  • Meticulous attention to detail.
  • Flexible in terms of working hours.
  • Pleasant and patient disposition.
  • Customer focussed and oriented.
  • Protect the integrity of the company at all times.
  • Self-motivated and driven.
  • Team player.
  • Self-disciplined.
  • Sense of urgency.
  • Adaptability.
  • Follow through.

BRIEF DESCRIPTION OF KEY PERFORMANCE AREA

  • Resolve customer queries speedily and satisfactorily by liaising with relevant departments to determine and fix all issues from the beginning to the end this includes all administration, get branding done, deliveries, push production, correct reporting etc..
  • Investigate issues that arise from clients and determine where the fault came from.
  • Make decisions on issues that arise and find workable solution for the client, whilst taking into consideration the cost to the company.
  • Report all issues to relevant departments as well as for tracking purposes.
  • Handle courier quotes, bookings and delivery confirmation.  
  • Assist irate clients in a professional and diplomatic manner.
  • Meet with clients in the showroom to assist with customer care issues.
  • Follow through and follow up with clients to ensure that all issues were resolved to the client’s satisfaction.
  • Guide and educate clients on “How Amrod Works” and how better to work with Amrod.
  • Work hand in hand with other departments to ensure that clients’ expectations are met.
  • Adhere to health and safety requirements and ensure compliance at all times.
  • Assist in other positions and departments in accordance with operational requirements.
  • Maintain and improve housekeeping and hygiene standards within department.


  • Johannesburg, Gauteng, Saudi Arabia Amrod Full time

    MINIMUM SKILLS AND KNOWLEDGE REQUIRED Standard 10 / Grade 12 or equivalent.Experience in a similar position or experience at Amrod or in a similar environment will be advantageous.Above average verbal and writtenEnglish communications skills to communicate professionally with customers and internally, both telephonically and by email.Above average...

  • Customer Care Officer

    1 month ago


    Johannesburg, Gauteng, Saudi Arabia Amrod Full time

    REQUIRED SKILLS AND KNOWLEDGEStandard 10 / Grade 12 or equivalent qualification.Prior experience in a similar role or familiarity with Amrod or a similar work environment is beneficial.Above-average verbal and written English communication skills for professional interaction with customers and internal communication via phone and email.Strong communication...

  • Customer Care Officer

    4 weeks ago


    Johannesburg, Gauteng, Saudi Arabia Amrod Full time

    REQUIRED SKILLS AND KNOWLEDGEStandard 10 / Grade 12 or equivalent qualification.Prior experience in a similar role or familiarity with Amrod or a similar work environment is beneficial.Above-average verbal and written English communication skills for professional interaction with customers and internal communication via phone and email.Strong communication...


  • Johannesburg, Gauteng, Saudi Arabia Amrod Full time

    REQUIRED SKILLS AND KNOWLEDGEStandard 10 / Grade 12 or equivalent qualification.Prior experience in a similar role or familiarity with Amrod or a similar work environment is beneficial.Above-average verbal and written English communication skills for professional interaction with customers and internal communication via phone and email.Strong communication...


  • Johannesburg, Saudi Arabia Amrod Full time

    MINIMUM SKILLS AND KNOWLEDGE REQUIRED Standard 10 / Grade 12 or equivalent.Experience in a similar position or experience at Amrod or in a similar environment will be advantageous.Above average verbal and writtenEnglish communications skills to communicate professionally with customers and internally, both telephonically and by email.Above average...


  • Johannesburg, Gauteng, Saudi Arabia Telesure Investment Holdings Full time

    Telesure Investment Holdings: Customer Care Learnership Programme 2023 / 2024Complete a 12-month Customer Care learnership in the Contact Centre that provides a holistic experience of the customer journey within the Auto & General, First For Women and Dial Direct brands. The learnership program provides training in Customer Care and Claims Capturing. The...


  • Johannesburg, Gauteng, Saudi Arabia Telesure Investment Holdings Full time

    Telesure Investment Holdings: Customer Care Learnership Programme 2023 / 2024Complete a 12-month Customer Care learnership in the Contact Centre that provides a holistic experience of the customer journey within the Auto & General, First For Women and Dial Direct brands. The learnership program provides training in Customer Care and Claims Capturing. The...


  • Johannesburg, Saudi Arabia Telesure Investment Holdings Full time

    Telesure Investment Holdings: Customer Care Learnership Programme 2023 / 2024   Complete a 12-month Customer Care learnership in the Contact Centre that provides a holistic experience of the customer journey within the Auto & General, First For Women and Dial Direct brands. The learnership program provides training in Customer Care and Claims...


  • Johannesburg, Saudi Arabia Telesure Investment Holdings Full time

    Telesure Investment Holdings: Customer Care Learnership Programme 2023 / 2024   Complete a 12-month Customer Care learnership in the Contact Centre that provides a holistic experience of the customer journey within the Auto & General, First For Women and Dial Direct brands. The learnership program provides training in Customer Care and Claims...


  • Johannesburg, Gauteng, Saudi Arabia Dis-Chem Pharmacies Full time

    Job DescriptionDis-Chem Pharmacies CJ Distribution requires a Customer Liaison Officer at our Head Office in Midrand. Act as a liaison and provide product/ services information and resolve any concerns that our clients/ suppliers might face with accuracy and efficiency. The target is to ensure excellent service standards and maintain high customer...


  • Johannesburg, Saudi Arabia Dis-Chem Pharmacies Full time

    Job DescriptionDis-Chem Pharmacies CJ Distribution requires a Customer Liaison Officer at our Head Office in Midrand. Act as a liaison and provide product/ services information and resolve any concerns that our clients/ suppliers might face with accuracy and efficiency. The target is to ensure excellent service standards and maintain high customer...


  • Johannesburg, Gauteng, Saudi Arabia Schneider Electric Full time

    Duties & ResponsibilitiesPreferred & backup agents for Top Customers.Be the single point of contact for all customersMonitoring of backorder reports, and working with Supply Chain to ensure customer CLO is achievedDrive uptake and adoption of digitization objectives with Internal & External customers.Support the sales manager, channel manager and sales team...


  • Johannesburg, Gauteng, Saudi Arabia Schneider Electric Full time

    Duties & ResponsibilitiesPreferred & backup agents for Top Customers.Be the single point of contact for all customersMonitoring of backorder reports, and working with Supply Chain to ensure customer CLO is achievedDrive uptake and adoption of digitization objectives with Internal & External customers.Support the sales manager, channel manager and sales team...

  • Customer Resolution

    1 month ago


    Johannesburg, Gauteng, Saudi Arabia Hollard Insurance Full time

    Job Advert SummaryTo be part of the team that deals with various levels of complaints that have been escalated from the ombudsman office or by customers and/or brokers requesting adjudication on internal complaints as well as level 1 complaints. Complaints are received in writing from the ombudsman office and/or customers and brokers and these complaints are...

  • Customer Resolution

    1 week ago


    Johannesburg, Gauteng, Saudi Arabia Hollard Insurance Full time

    Job Advert SummaryTo be part of the team that deals with various levels of complaints that have been escalated from the ombudsman office or by customers and/or brokers requesting adjudication on internal complaints as well as level 1 complaints. Complaints are received in writing from the ombudsman office and/or customers and brokers and these complaints are...

  • Customer Resolution

    4 weeks ago


    Johannesburg, Gauteng, Saudi Arabia Hollard Insurance Full time

    Job Advert SummaryTo be part of the team that deals with various levels of complaints that have been escalated from the ombudsman office or by customers and/or brokers requesting adjudication on internal complaints as well as level 1 complaints. Complaints are received in writing from the ombudsman office and/or customers and brokers and these complaints are...


  • Johannesburg, Gauteng, Saudi Arabia National Renal Care PtyLtd Full time

    Requirements and ExperienceRelevant qualification within a specialist area or equivalent NQF 7.Registration with the South African Nursing Council as a Registered Nurse/ Midwife or Registration with HPCSA as a Clinical Technologist Independent PracticeExperience in renal nursing is a strong recommendation.Capacity to implement and maintain health practice...


  • Johannesburg, Gauteng, Saudi Arabia National Renal Care PtyLtd Full time

    Requirements and ExperienceRelevant qualification within a specialist area or equivalent NQF 7.Registration with the South African Nursing Council as a Registered Nurse/ Midwife or Registration with HPCSA as a Clinical Technologist Independent PracticeExperience in renal nursing is a strong recommendation.Capacity to implement and maintain health practice...


  • Johannesburg, Gauteng, Saudi Arabia Altron Bytes Systems Integration Full time

    Job DescriptionIntermediate product support Toyota Wi-Fi HotboxAnalyze faults logged to identify common issues and trendsBuild rapport with the Toyota Customer Care staff as the on-premises 1st line of supportEscalate and expedite priority requests to ensure that they are resolvedMaintain Ticket/Request service levels in accordance with customer service...


  • Johannesburg, Gauteng, Saudi Arabia Servest SA Full time

    Minimum RequirementsMatric/Grade 12Relevant Qualification2-5 years experience in a similar roleExcellent customer serviceStrong accounting ability and understandingGood communication and interpersonal skills Good understanding of company products and service offeringsStrong problem / query resolution / account reconciliation skills Valid driver's licence and...