Senior Contract Lifecycle Coordinator

4 days ago


Johannesburg, Saudi Arabia NTT Ltd. Full time

Key Roles and Responsibilities:

  • Provide a general administrative function to the Contract Lifecycle Management team, including co-ordinating meetings and logistics, filing and record keeping and dealing with basic client queries, ensuring that the relevant database is up to date and accurate
  • Administer contract data for high value/complexity clients, vendors and/or sub-contractors
  • Manage the activation of the contract for servicing as per the Company activation policy
  • Ensure that the relevant systems are regularly updated with the specific information from the contracts lifecycle management process
  • Ensure the correctness and completeness of contract information and data by verifying that all sub-documents of the contracts are included and that all detail has been completed
  • Investigate or correct any identified errors or discrepancies or escalate for resolution
  • Keep track of contract renewal dates ensuring they are renewed before expiry
  • Escalate details of renewals that will not be executed on time to the Senior Contracts Lifecycle Coordinator
  • Ensure that client contracts are updated with the latest sales order detail and that invoice amounts are updated accordingly
  • Prepare and distribute required reports including renewal schedules, client schedules, contract lists, etc.
  • Ensure the preparation and management of all relevant system and vendor maintenance reports and review system data for accuracy
  • Leads the contract process automation
  • Works towards the implementation and ongoing improvement of the contract lifecycle system/processes
  • Collaborates with the Data Analytics team on delivery and presentation of KPI related data
  • Collaborates with the Finance/Revenue Management team on billing/invoicing matters
  • Proposes resolution for streamlining activities and taking part in projects to implement these ideas

Knowledge, Skills and Attributes:

  • Meticulous attention to detail together with good organisation skills
  • Excellent understanding of business needs and expectations
  • Consistently deliver quality service
  • Team player who contributes to the success of the teams they engage with
  • Excellent client centricity
  • Ability to build solid relationships with internal and external stakeholders
  • Excellent written and verbal skills

Academic Qualifications and Certifications:

  • Completion of a high school diploma and working towards completion of a basic degree is preferable
  • Working towards completion of an ITIL certification is preferable

Required Experience:

  • Solid work experience
  • Solid work experience in a related environment
  • Solid related experience gained within a related technology services environment
  • Working experience in Service Management
  • Exposure to contract Administration/Management
  • 2-3 years proven experience


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