Logistics & Customer Service Manager (Warehousing and Transportation â import/export, Order management)

1 month ago


Dammam, Saudi Arabia Ecolab Inc. Full time

Ecolab is seeking a Logistics & Customer Service Manager to be a self-directed achiever with the ability to wear many hats of operations management and lead a team of employees to improve safety, quality and productivity metrics. You will have the opportunity to lead various process improvement projects and participate with cross-functional teams on warehouse and network design initiatives.

Whatâs in it For You:

  • Opportunity for a long-term career path that allows for exposure into all areas of the Ecolabâs supply chain.
  • Access to best-in-class resources, tools, and technology
  • Thrive in a company that values sustainability, drives a safety-focused culture and has been recognized as one of the most ethical companies in the world.
  • Comprehensive benefits packages in line with market and industry standards

What You Will Do:

  • Logistics

  • Implement the Service Parameters for the Warehouse and transport partners.
  • Improvements in the Customer delivery complaint resolution and prevention process.
  • Statutory Regulation compliance and system management especially for all imported regulated materials
  • Drive cost reduction and service efficiency projects.
  • Development and Implementation of warehousing and transport solutions commercially beneficial to the business.
  • Inventory Age/Mix/count integrity.
  • Operational and people safety.
  • Drive continuous improvements in service standards (SIFOT and DIFOT).
  • Work with business units in development of logistics solutions to customers.
  • Alignment of key corporate and regional logistics policies and processes.
  • Flawless execution for all import/export operations

  • Customer Service

  • Customer Support: Ensure timely and accurate resolution of customer inquiries, concerns, and complaints. Monitor the quality of customer interactions, including phone calls, emails, and live chats, to ensure excellent service standards are met. Handle escalated customer issues and provide guidance to team members when faced with complex situations.
  • Process Improvement: Continuously evaluate and improve customer service processes and procedures to enhance efficiency and customer satisfaction. Identify trends or recurring issues and work with cross-functional teams to implement solutions that address root causes. Collaborate with other departments, such as sales and operations, to optimize the customer experience. 
  • Metrics and Reporting: Establish key performance indicators (KPIs) for the customer service department and regularly monitor and report on team performance. Analyze data and provide insights to senior management, identifying areas for improvement and implementing strategies to enhance customer satisfaction and retention. 
  • Cash and Liquidity: Establish KPIs for invoices/GRs/SESs and provide report to Finance department on regular basis. Ensure timely submission of invoices and resolve any debate.

Position Details:

Candidate must reside in: Dammam / Saudi Arabia

Minimum Qualifications:

  • University Degree.
  • Knowledge of local/ language and English.
  • Service Minded and methodical approach.
  • Knowledge of statutory regulations as regards Excise/Sales Tax/entry tax laws.
  • People Management skills
  • 7-10 years of experience in Logistics in a medium sized industry preferably the chemical industry.

Internal Interfaces:

  • Salespersons/Managers.
  • Production Planners/Managers
  • Finance Manager/Assistant.
  • Purchasing Manager/Buyers
  • Quality Manager/Assistant
  • Supply Chain Manager

External Interfaces:

  • Customers.
  • Transporters 
  • Statutory Authorities.

#imea-li


Our Commitment to Diversity and Inclusion

Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. Our goal is to fully utilize minority, female, and disabled individuals at all levels of the workforce. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin,â¯citizenship status, sex, sexual orientation, gender identity and expressions, geneticâ¯information, marital status, age, or disability.


  • Logistics Manager

    4 weeks ago


    Dammam, Eastern Province, Saudi Arabia Agroshipping LLC Full time

    Job SummaryIn this role, you will have multiple warehousing facilities, owned and 3PL Fleet and regional network-wide responsibility. Responsible for all physical distribution activities typically including inventory control, warehousing, transportation, fleet operations, and logistics planning as well as Import/Export Logistics. Provides leadership role...

  • Logistics Manager

    1 month ago


    Dammam, Saudi Arabia Agroshipping LLC Full time

    Job SummaryIn this role, you will have multiple warehousing facilities, owned and 3PL Fleet and regional network-wide responsibility. Responsible for all physical distribution activities typically including inventory control, warehousing, transportation, fleet operations, and logistics planning as well as Import/Export Logistics. Provides leadership role...


  • Dammam, Saudi Arabia Linked4HR Human Resources Consultancies LLC Full time

    One of our prestigious clients in Kingdom of Saudi Arabia is looking to hire Program Management Warehousing Lead who will be responsible for but not limited to:Job OverviewOur client is in search of an experienced Program Management Warehousing Lead to oversee all warehousing activities within the shipbuilding organization. The successful candidate will...


  • Dammam, Saudi Arabia Jadeer Logistics Company Full time

    Communicate with customers and enter all data in customs programs and Participate in calculating and processing fees and taxes to be paid.Signing documents under an authorization letter on behalf of clients and arranging with clients to pay taxes and fees.Preparing and specifying the correct license according to the type of goods being imported or exported.


  • Dammam, Saudi Arabia MCM Global Recruitment Full time

    Job Title: Sales Executive LCL Imports Job Location: DammamDirect Reporting: Sales Manager NVOCCJOB RESPONSIBILITIESAs a Sales Executive you will be responsible for identifying new business opportunities in order to generate revenue improve profitability and help the LCL Imports business...


  • Dammam, Eastern Province, Saudi Arabia Excelsior Full time

    "Description:Sales Executive – LCL Imports, DammamDirect Reporting: Sales Manager - NVOCCJOB RESPONSIBILITIESAs a Sales Executive, you will be responsible for identifying new business opportunities in order to generate revenue, improve profitability and help the LCL Imports business grow.Improving the NVOCC import volumes & ensuring the volume / revenue...

  • Materials Manager

    4 weeks ago


    Dammam, Saudi Arabia JASARA Program Management Company Full time

    Educational Qualifications: The applicant is preferred to have a bachelor's degree in business administration, supply chain management, or a related field. A higher degree such as a Master's in Materials Management or Business Administration gives an added advantage.Technical Knowledge: The candidate must be familiar with inventory management systems...


  • Ad Dammam, Saudi Arabia Excelsior Full time

    "Description: Sales Executive – LCL Imports, Dammam Direct Reporting: Sales Manager - NVOCC JOB RESPONSIBILITIES As a Sales Executive, you will be responsible for identifying new business opportunities in order to generate revenue, improve profitability and help the LCL Imports business grow. Improving the NVOCC import volumes & ensuring the volume /...

  • Logistics Officer

    4 weeks ago


    Dammam, Saudi Arabia Alfanar Full time

    Education and Experience: Bachelor's degree in Business Administration or related field. Practical experience in logistics is desirable and can make a significant impact.Logistics systems knowledge: Deep understanding of supply chain operations, inventory management, and transportation management systems.Analytical skills: The ability to analyze data,...


  • Dammam, Saudi Arabia Alfanar Full time

    Previous experience: Extensive experience in customer service and supervising service teams. Position may require previous work as a Customer Service Representative or Service Supervisor.Leadership skills: The ability to manage and direct the work team in the customer service department, motivate them and improve their performance.Technical Knowledge: Deep...


  • Dammam, Saudi Arabia CC Staffing International Full time

    Our client a leading company providing Freight forwarding and Logistics solutions are looking for a dynamic and experienced Relocations Manager to join their team and drive growth in DammamSaudi Arabia.The candidate must:Perform market research to uncover potential clients and market trends while analyzing competitors and industry advancements to maintain a...


  • Dammam, Saudi Arabia CC Staffing International Full time

    A leading company providing Freight forwarding and Logistics solutions are looking for a dynamic and experienced Business Development Manager to join their team and drive growth in Dammam Saudi Arabia.Minimum 36 months experience with freight forwarding and logistics activitiesSuperior communication negotiation and presentation abilities.Ability to work...


  • Dammam, Saudi Arabia al futtaim group Full time

    Saudi nationality.Excellent communication skills and ability to build strong relationships with clients.Ability to analyze customer needs and guide teams to provide excellent customer service.Organizational and time management skills to organize service operations.Ability to deal with and solve problems effectively.Ability to work within a team and motivate...


  • Dammam, Saudi Arabia Agroshipping LLC Full time

    Job Summary Responsible for planning, managing and monitoring all activities related to Warehouse/s, stocked inventory, Assets, distribution and transportation of the same. Overseeing the safe receipt, storage, retrieval and timely dispatch of goods and materials, and ensuring workplace health, safety and security requirements are met He will be the primary...


  • Dammam, Eastern Province, Saudi Arabia Agroshipping LLC Full time

    Job SummaryResponsible for planning, managing and monitoring all activities related to Warehouse/s, stocked inventory, Assets, distribution and transportation of the same. Overseeing the safe receipt, storage, retrieval and timely dispatch of goods and materials, and ensuring workplace health, safety and security requirements are met He will be the primary...

  • Field Service Manager

    3 weeks ago


    Dammam, Saudi Arabia Ecolab saudi Full time

    Work Experience: Hands-on experience in field services, with a deep understanding of service operations and management.Administrative Ability: Ability to manage and organize field service teams, including mentoring, training, and performance evaluation.Technical Skills: Strong understanding of the technology or products customers deal with, which helps in...

  • Logistics Coordinator

    1 month ago


    Dammam, Saudi Arabia Talent Pal Full time

    Rawabi Archer Company Dammam Saudi Arabia Posted a month ago Unlimited Job DescriptionTo coordinate and arrange all logistics needs related to operation reflecting tools movement is system preparing delivery and receiving notes arranging transportation for sending tools and personal coordinate with drivers and logistics suppliers and any task related to...


  • Dammam, Saudi Arabia NWC Full time

    Education and experience:Have a graduate degree in a related field, such as business administration or shared services management.Extensive experience in shared services or administrative management, with a preference for supervisory or management experience.Understanding common processes and processes:A deep understanding of administrative processes and...

  • Logistics Coordinator

    4 weeks ago


    Dammam, Saudi Arabia Talent Pal Full time

    To coordinate and arrange all logistics needs related to operation reflecting tools movement in system preparing delivery and receiving notes arranging transportation for sending tools and personnel coordinate with drivers and logistics suppliers and any task related to job role.This job has been sourced from an external job board.More jobs on


  • Dammam, Saudi Arabia Linked4HR Human Resources Consultancies LLC Full time

    One of our prestigious clients in Kingdom of Saudi Arabia is looking to hire Shipyard Services Manager who will be responsible for but not limited to:Job OverviewAs the Shipyard Services Manager you will be responsible for overseeing all aspects of shipyard operations ensuring efficient service delivery customer satisfaction and adherence to industry...