Customer Success Officer
4 weeks ago
As a Customer Success Officer, you will ensure customer satisfaction by providing excellent service and support clients. You will be responsible for managing customers' accounts, resolving customer issues and inquiries, upselling services, and providing exceptional service to help Rentokil Initial maintain its position as a leader in the environmental services industry.
Responsibilities
Manage customer accounts to ensure satisfaction with services Resolve customer inquiries, concerns, and complaints in a timely and efficient manner Upsell products and services to meet customer needs and preferences Communicate with customers through multiple channels to maintain strong relationships Monitor customer data to identify trends and opportunities for improvement Collaborate with other departments to ensure a seamless customer experience Contribute to the development and implementation of customer success strategiesRequirements
Must be a resident in Saudi Arabia, or Saudi National Strong customer service and interpersonal skills Excellent communication skills, both written and verbal Ability to multitask and prioritize tasks effectively Attention to detail Strong problem-solving skills Experience in a customer-facing role preferred Ability to work independently and as part of a team-
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Customer Success Officer
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