Director Customer Success Group

2 weeks ago


Riyadh, Saudi Arabia Drata Full time
  • Develop and execute a comprehensive customer success strategy, including account management and support plans, to drive customer satisfaction, retention, and expansion.
  • Drive best practices for your department which in turn would help drive consistency and support future scale.
  • Serve as the executive point of contact for key customer accounts, building strong relationships and acting as a trusted advisor.
  • Understand customer goals, challenges, and requirements, and proactively identify opportunities to enhance their experience and maximize value.
  • Collaborate with cross-functional teams, including sales, product management, and engineering, to drive successful customer outcomes and resolve any issues or roadblocks.

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