Agent-at Your Service

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia Marriott International, Inc Full time

Número de Empleo

Categoría de Empleo Rooms & Guest Services Operations

Ubicación Sheraton Riyadh Hotel & Towers, Junction of King Fahad and King Abdullah Road, Riyadh, Saudi Arabia, Saudi Arabia VER EN MAPA

Horario Full-Time



¿Ubicación remota? N



¿Reubicación? N

Tipo de Posición Non-Management

Operar la central telefónica para atender las llamadas.

Procesar los pedidos de los huéspedes para servicio de llamadas de despertador, identificación de llamadas y otras solicitudes relacionadas con realizar o recibir llamadas.

Informar a los huéspedes cualquier mensaje (p. ej. correo de voz, correo electrónico, faxes) que hayan recibido y enviárselos a la habitación si lo solicitan. Atender, registrar y procesar todas las llamadas, las solicitudes, las preguntas o las inquietudes de los huéspedes. Recibir, registrar y transmitir los mensajes de forma exacta, completa y legible. Registrar en la computadora todas las solicitudes o problemas de los huéspedes, contactar a la persona o al departamento apropiados (p. ej. Botones, Departamento de Limpieza), y realizar un seguimiento del huésped a fin de asegurar que su solicitud se haya solucionado satisfactoriamente.

Brindar información a los huéspedes acerca de las características de las habitaciones, las comodidades del hotel y las áreas locales de interés.

Brindar asistencia a los huéspedes para el acceso a Internet. Informar al gerente los accidentes, las lesiones y las condiciones laborales inseguras.

Cumplir con todas las políticas y los procedimientos de la compañía, asegurarse de que el uniforme y la apariencia personal sean pulcras y profesionales, mantener la confidencialidad de la información patentada y proteger los bienes de la compañía.

Recibir y reconocer a todos los huéspedes de acuerdo con los estándares de la compañía, anticiparse a sus necesidades de servicio y atenderlas, asistir a las personas con discapacidades y agradecer a los huéspedes con aprecio genuino.

Hablar con los demás utilizando un lenguaje claro y profesional y atender los teléfonos utilizando el protocolo adecuado. Cultivar y mantener relaciones laborales positivas con los demás y apoyar al equipo para alcanzar los objetivos comunes. Acatar las expectativas y los estándares de garantía de la calidad.

Leer y verificar visualmente la información en una variedad de formatos; estar de pie, tomar asiento o caminar durante un período prolongado de tiempo o durante toda la jornada de trabajo.

Mover, levantar, transportar, empujar, arrastrar y ubicar sin ayuda objetos que pesen 10 libras o menos. Ejecutar otros deberes de trabajo razonables solicitados por supervisors.

APTITUDES DESEABLES

Educación:

Título de estudios secundarios o certificado equivalente de un programa de Desarrollo de Educación General (General Educational Development, GED).


Experiência laboral afín:
No se requiere experiência laboral afín.

Experiência como supervisor:
No se requiere experiência como supervisor.

Licencia o certificación:
Ninguna

  • Marriott International es un empleador que ofrece igualdad de oportunidades. Creemos en la importancia de contratar a una fuerza laboral diversa, así como apoyar una cultura inclusiva que anteponga a las personas. Nos comprometemos a respetar el principio de no discriminación por cualquier motivo protegido, como la discapacidad y condición de veterano o cualquier otra situación protegida por las leyes aplicables._
Al unirte a la familia Sheraton, te convertirás en miembro de su comunidad mundial. Somos un lugar para encontrarse y conectar desde 1937. En Sheraton, los empleados crean un sentido de pertenencia en más de 400 comunidades de todo el mundo. Invitamos, acogemos y conectamos a los huéspedes mediante experiências atractivas y un servicio atento.

Si te gusta trabajar en equipo y ofrecer una experiência significativa a los huéspedes, te animamos a explorar tu próxima oportunidad de empleo con Sheraton.

Únete a nuestra misión de ser "El punto de encuentro del mundo". Al unirte a Sheraton Hotels & Resorts, te unes a una cartera de marcas con Marriott International.


Estarás donde puedes llevar a cabo tu mejor trabajo,
comenzarás a cumplir tu propósito,
formarás parte de un increíble equipo mundial y
te convertirás en tu mejor versión.

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