Customer Success Manager

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia leantech Full time

About the Job

As a Lean Customer Success Manager, your primary responsibility is guiding our customers through their digital journey with Lean. This pivotal role ensures seamless collaboration within Lean's teams to consistently deliver exceptional outcomes for our customers. You'll act as a crucial partner to our customers, drawing on your expertise in delivery, transformations, and facilitating their progression through various stages of adopting Lean solutions. By guiding them through operational, educational, and governance aspects, you'll pave the way for a successful Lean journey.

Who are we

Lean enables companies to seamlessly connect to their users' bank accounts to initiate real-time payments and retrieve their account information. Our products have garnered the trust of leading companies and enabled them to deliver powerful experiences when connected with a user's bank account, allowing users to perform prudent financial planning, get better rates on loans, transfer money to friends, and more, without compromising on privacy or security.

Some of Lean's clients include the likes of Tabby, Nayifat, Tamam, Circlys, and many more, making it the region's most valuable Open Banking platform. The company has now processed over a billion dollars, and its products are also connected with hundreds of thousands of accounts. Lean envisions a fully inclusive financial ecosystem that serves everyone, no matter where they bank or live in the MENA region.

Responsibilities

In this role, you'll interface with customers, Lean's leadership, and various core account teams—Sales, Support, Implementation, and Product teams. Your focus will be on strategizing and supporting customers' adoption plans, translating strategic initiatives into actionable steps aligned with their key milestones.

At Lean, we foster ambitious thinking and encourage ownership of customer challenges. Your role extends beyond delivering top-notch engagements and solutions; it involves proactively addressing customer challenges through innovative ideas and strategies.

Successful candidates will exhibit a strong delivery, data-driven, and strategic mindset. Attention to detail, excellent problem-solving abilities, and exemplary communication skills—both at executive and project team levels—are essential. As a peer leader, your ability to gain stakeholder buy-in, negotiate, and drive teams will be pivotal. Leveraging your enterprise experience and operational excellence, you'll influence decisions, offer insights, and contribute to secure, robust solutions.

Minimum Qualifications

  • Extensive experience in a customer-facing role, engaging with customer executives, technologists and/or partners to solve business' problems.
  • Proven track record of building and cultivating relationships with internal and external stakeholders driving decisions collaboratively, resolving conflicts and ensuring follow-through.
  • Experience leading digital transformation programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion.
  • Proven track record of developing customers' strategies with multi-phase execution and delivery: planning, opportunity qualification and creation, stakeholder and executive communication, needs analysis, value engineering, engagements, opportunity management and negotiation.
  • Demonstrated success identifying business opportunities for clients and increasing adoption and utilization of company products.
  • Data Manipulation: Ability to digest and manipulate data sets by use of pivot tables, lookups and compound formulas.
  • Data Analysis: Analytical problem-solving ability. Uses data analysis, reporting and forecasting to guide business decisions.
  • Strong verbal and written communications skills are a must, as well as the ability to work effectively across internal and external organizations.
  • Demonstrated ability to work in a fast-paced environment where continuous innovation is desired and ambiguity is the norm.
  • Strong organizational and troubleshooting skills with attention to details

Desired Qualifications

  • Fintech/payments industry experience is preferred
  • Bachelor's / Master's degree or equivalent

NB. While we think the above experience could be important, we're keen to hear from people that believe they have valuable experience to bring to the role. If you identify with the team and mission, but not all of our requirements, then please still apply

Why Join us?

Our products have received resoundingly positive feedback from developers and customers alike, with Sequoia leading its $33 million Series A round, marking its first in the GCC. Yet, this is just the beginning. We're working tirelessly to expand our coverage across the region while further deepening the value we provide to our stakeholders. To that end, we're always on the lookout for talented, driven, and entrepreneurial candidates to join us in our mission of enabling the next generation of financial innovation. If you're motivated by solving hard problems and leaving a lasting legacy while you're at it, Lean's where you need to be.

Not only do we offer competitive salaries, private healthcare, and flexible office hours, but we also insist that every member of the team hold a meaningful equity stake in the business to ensure long-term alignment. We'd love you to join us for this journey

Lean is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

When applying for a job at Lean Technologies, we will need to collect, use and share Personal Data about you with different members of our team during the application process. This may mean transferring your data to members of the team in one of our office locations worldwide outside of the country you are in. Please refer to our Privacy Notice on our website for more information about how we may use and store your Personal Data


#J-18808-Ljbffr

  • Customer Success Manager

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Software AG Full time

    Our story goes beyond technology. We put people first - employees, customers, and partners. We build strong teams and cultivate relationships that last. We provide incomparable products, solutions, services, and technical excellence for our customers. We are a team of over 5,000 colleagues across 70+ countries who value inclusion, integrity, and innovation....

  • Customer Success Manager

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Seclore Full time

    WHOAREWE?We are globalleaders in the Data-Centric Security space. Right from protecting nuclearsubmarine designstonewdrugformulationstocustomerdataofFortune100organizations-weguardeverykindofconfidentialinformation.HOWDO WEDOIT?Seclore'spatent-pending, award-winning technology allows users to control how theirinformation is used -even after itis shared with...

  • Customer Success Manager

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia BMC Software Full time

    Basic Information:Country:Saudi ArabiaState:NACity:RiyadhDate Published:13-Jun-2024Job ID:41982Travel:You may occasionally be required to travel for businessDescription and Requirements:CareerArc CodeCA-MSLI-MS2"At BMC trust is not just a word - it's a way of life"We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to...

  • Customer Success Manager

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Contentsquare Full time

    Contentsquare is a global digital experience analytics company empowering the brands you interact with every day to build better online experiences for all. Since our founding in France in 2012, we have grown to be a truly global and distributed team - known as the CSquad - representing more than 72 nationalities across the world.In 2022, we raised $600M in...

  • Customer Success Manager

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Schneider Electric Gruppe Full time

    Job Description - Customer Success Manager -CSM (008UPD) Customer Success Manager -CSM - 008UPD Lead and maintain the ongoing client relationships for recurring services, organize and manage recurring communication of client performance, ensure our commitments are delivered with excellence, that the customer outcomes are achieved, and promote/support...

  • Customer Success Manager

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Tempo Software Full time

    7+ years experience in B2B SaaS within Customer Success, Account Management, and/or Management Consulting.Experience overseeing 5M+ ARR book of business including direct responsibility for customer churn, product usage/utilization, renewal, health, and satisfaction.Has managed enterprise requests for proposals (RFP) for 1000+ user accounts including working...

  • Customer Success Manager

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Midis Group Full time

    Job Information:Company NameMDS For Computer Systems***Department NameSI - Professional Services***IndustryIT Services***Work Experience4-5 years***CityRiyadh***State/ProvinceAr Riyad***CountrySaudi Arabia***Zip/Postal Code11564About us:With more than 4500 professionals, over 50 of the world's leading IT vendors, and a solid 50-year track record of...

  • Customer Success Manager

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Udacity Full time

    About UsUdacity is on a mission to change lives, businesses and nations through _radical_ talent transformation in digital technologies. We offer a unique and immersive online learning platform, powering corporate technical training in fields such as Artificial Intelligence, Machine Learning, Data Science, Autonomous Systems, Cloud Computing and more. Our...

  • Customer Success Manager

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Bayzat Full time

    Who we are:Known as the Work Life Platform, Bayzat is one of the leading employee benefits SaaS platforms that is on a constant mission tomake a world class employee experience accessible to every company. We are redefining the way work works for the better, making automated HR, Payroll, Employee Benefits and Insurance a possibility for all businesses.We are...

  • Customer Success Manager

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Vectra Full time

    Vectra is the leader in AI-driven threat detection and response for hybrid and multi-cloud enterprises.About the Role:The Customer Success Manager (CSM) is a critical role in at Vectra and is responsible for developing and handling Vectra's most valuable asset, our customers. The CSM is responsible for the relationships with the customers, connecting with...

  • Customer Success Manager

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia ASWAT Full time

    We are currently seeking a Customer Success Manager to join our team at ZIWO - KSA Team.About ZIWO:ZIWO connects users across 145 countries, including the GCC, enabling instant expansion into new markets.Technical/Interpersonal Competencies: Effective Communication Skills Technical Proficiency: A comprehensive understanding of the platform and its technical...

  • Customer Success Manager

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia ZIWO Full time

    We are currently seeking a Customer Success Manager to join our team at ZIWO - KSA Team. About ZIWO: ZIWO is an Omnichannel Cloud Contact Center Software (CCAAS) offering seamless communication solutions for businesses worldwide, encompassing Phone, WhatsApp, and SMS interactions. With ready-made plugins for most CRMs and an open API architecture, ZIWO...

  • Customer Success Manager

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Bayt Full time

    Location: Jeddah, Saudi ArabiaJob Type: Full-timeWho are we?At we are committed to empowering people to lead better lives by providing them with the tools and information to build their lifestyle of choice. We are passionate about our services and seek to deliver the best experience for our customers. Not only are we devoted to our work and customers but...

  • Customer Success Manager

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia IBM Full time

    IntroductionAs a Customer Success Manager - Account Specialist, your mission is to collaboratively lead the way for the deployment and adoption of IBM's solutions within large, complex accounts. Highly organized, with a natural flare for spotting growth opportunities, you'll identify and secure projects, whilst orchestrating the necessary resources for their...

  • Customer Success Manager

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia CNTXT Full time

    Be the driving force behind client success with Google Cloud solutions. Tailor personalized plans, foster strong relationships, and ensure seamless experiences for our valued customers. Stay ahead of the curve with the latest Google Cloud technologies to elevate client satisfaction and drive product innovation. If you're passionate about exceeding...

  • Regional Customer Success Manager

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Yolk Recruitment Ltd Full time

    Technical Customer Success Manager - Middle East - Global Tech -£65k - In Country Applicants only Are you a Technical Customer Success Manager? Our client is looking for a Regional Customer Success Manager to join their team As a Regional Customer Success Manager, you will be responsible for training, coaching, and supporting customers on how to use their...

  • Senior Customer Success Manager

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Genesys Full time

    Manage a portfolio of customers serving as their primary business point of contact throughout their CX journeyUnderstand customers' business value drivers, success criteria, and KPIs to develop Customer Success Plans (actionable blueprints by which the Customer Success Manager and customers can achieve mutual success)Prescribe the adoption and use of product...

  • Customer Success Manager

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia IQVIA Inc Full time

    Customer Success Manager - Healthcare Technology page is loaded Customer Success Manager - Healthcare TechnologylocationsRiyadh, Saudi Arabia time typeFull time posted onPosted 8 Days Ago job requisition idR About the role:Manages a group of client service professionals within a part of a large or mid-sized market or an assigned group. Responsible for...

  • Customer Success Manager

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia WorkFlex Full time

    Act as a trusted advisor to our customers, providing guidance and support to help them achieve their business goals Lead complex customer onboardings and training initiatives to ensure successful adoption of products and services Develop and maintain strong relationships with key stakeholders within customer organization Conduct regular check-ins and...

  • Customer Success Manager

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia IQVIA LLC Full time

    Customer Success Manager - Healthcare Technology page is loaded Customer Success Manager - Healthcare Technology Apply locations Riyadh, Saudi Arabia time type Full time posted on Posted Yesterday job requisition id R About the role:Manages a group of client service professionals within a part of a large or mid-sized market or an assigned group. Responsible...