Senior Customer Success Manager

2 weeks ago


Riyadh, Ar Riyāḑ, Saudi Arabia Genesys Full time
  • Manage a portfolio of customers serving as their primary business point of contact throughout their CX journey
  • Understand customers' business value drivers, success criteria, and KPIs to develop Customer Success Plans (actionable blueprints by which the Customer Success Manager and customers can achieve mutual success)
  • Prescribe the adoption and use of product features/functionality and services to the achievement of key customer business outcomes
  • Promoting continuous growth through the relevant innovation path
  • Establish a regular cadence of Executive Business Reviews with the customer to track progress towards their stated business objectives
  • Drive continuous improvement of customer advocacy measures
  • Prepare and deliver territory plans to define account strategies and align resources


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