Customer Success Manager

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia BMC Software Full time

Basic Information:

Country:
Saudi Arabia

State:
NA

City:
Riyadh

Date Published:
13-Jun-2024

Job ID:
41982

Travel:
You may occasionally be required to travel for business

Description and Requirements:

CareerArc Code

CA-MS

LI-MS2

"At BMC trust is not just a word - it's a way of life"
We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud

We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation

At BMC, transformation is everything.

It's how we bring IT to life for more than 20,000 customers worldwide - 82% of the Fortune 500 to be exact.

And it's what energizes our more than 6,000 employees to bring meaningful change to businesses and lives, especially their own.


BMC helps customers run and reinvent their businesses in the digital age by tackling their IT management challenges, championing their innovation, and celebrating their success.


  • Every BMC employee has the potential to have a tremendous impact on customer success—and when customers thrive, we all do.


BMC offers bold and fearless career-seekers like you the opportunity to expand your skills, your network, and your horizons as you work to enable customer growth and innovation every day.

You will be surrounded by peers who inspire you, drive you, support you, and make you laugh out loud, in an environment that fosters individuality, respect, and personal ambition.


Position Overview:
BMC Customer Success Management is critical component of our long-term go to market offering.

We work to help our customers leverage their world-class technology and partnership with our company so that they realize the full value of their investments.

We are looking for a successful business and technology senior Customer Success Manager to own driving this success for our most strategic Finance customers predominately in Germany.


  • Leading the customer success motion, you will be responsible and accountable in driving the postsale experience of customers with focus on solution adoption, realization of benefits and objectives, identifying and mitigating risk, identifying business opportunities, and building long term advocacy.

Responsibilities:

  • Develop and maintains strong relationships with key customer stakeholders, program and business leaders to understand and align with their strategy, objectives and plans
  • Prioritize the BMC customer experience with a focus on satisfaction and retention
  • Ensure customer success and impact through adoption of Autonomous Digital Enterprise (ADE) solutions that accelerate business value for our customers
  • Focus on customer relationships within each account deliver business impact and innovation to a customer's business by understanding our customers' key business objectives, values, and challenges
  • Create customer advocates through deep listening and discovery, and identifying contacts to partner with BMC to share the ADE narrative
  • Collect product, solution, and experience feedback from our customers to share with our product organization and influence our enhancements and longterm roadmap priorities
  • Lead the customer through the customer success framework including onboarding, lifecycle engagement, adoption maturity, acceleration plays
  • Support the customer with a strong communication strategy, quarterly business reviews, activity reports and strategic tooling, in partnership with the BMC ecosystem
As customer success management we deliver strong impact to:

  • Work diligently to build relationships of trust within your account at all levels
  • Align with our customers' business goals, mutually identify the best path forward, and drive a plan of action to achieve success against those goals
  • Leverage data, signals, inputs to signal the ecosystem around how we can help customers to accelerate their business goals
  • Bring your customers value in the form of prescriptive technology, industry, functional, direction and point of view
  • Act as the internal advocate on behalf of your customer, communicating updates to the customer, and sharing feedback from your customer back to the BMC ecosystem

Individual possesses skills in:

  • 8+ years in customerfacing roles of progressing seniority
  • Navigate customer organizational structures to identify and build relationships with executives and partners
  • Strong executive presence with ability to convey complex technical and functional scenarios in simple models and business speak
  • Experience successfully navigating complex, matrixed organizations this is a highly visible role that

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