Customer Services Engineer

2 weeks ago


Riyadh, Ar Riyāḑ, Saudi Arabia Comprehensive Business Services CBS Full time

Job Description:

1. Direct supervision of installation activities.

2. Direct responsibility for any phone call or any complaints by customers.

3. Responsible for fulfilling technical support for all customers through team work and technical support group.

4. Participate in the success of all company's projects especially

5. Encourage the process of team spirit during the performance of work.

6. Encourage and preserve the confidentiality of internal work and also the reputation of the company both internally and externally.

Specific Responsibilities:

1. Follow-up and processing of daily reports to the Department of Technical Support, and coordination with all of the work team.

2. Responsibility for the success of technical support for all customers through follow up of all complaints and phone calls.

3. Respond to all customer inquiries, questions and technical requirements.

4. Full responsibility for all the services and solutions pertaining to Smart Dimensions and its products.

5. Responsible for the process of repair and the installation technically, and follow-up, as well as sending products that are under warranty to our overseas partners.

6. Internal and external responsibility for the company's values, objectives and visions.

7. Work under quality standards.

8. Full responsibility for any daily reports or complaints, and immediate response to customers and internal departments.

9. Relationship with suppliers (Arvento, PAX) in terms of guarantee, correspondences and service level.

10. Full awareness of the requirements of the operating section and its daily problems

Job Requirements for Customer Services Supervisor Role

Thank you for your interest in the Customer Services Supervisor position at the Customer Service Department. To ensure the success of the recruitment process, please provide the following job requirements:

  • Experience in customer care
  • Ability to conduct customer meetings
  • Proficiency in remote work
  • Excellent communication skills in English and Arabic
  • Demonstrated ability to manage people or a team
  • Knowledge of helpdesk and call center operations
  • Experience in daily support operations
  • Familiarity with ERP systems and ticketing systems

If the above requirements are not met, we kindly ask you to review the qualifications and ensure they align with the needs of the role. Thank you for your attention to this matter.


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