Associate - Customer Success
2 weeks ago
With a mission to satisfy the world's appetite, Kitopi operates a portfolio of both invested and franchised F&B brands, serving as enablers in the food market by helping brands to grow and scale, both in the delivery and dine-in space.
Launched in Dubai, UAE in January 2018, Kitopi has grown to become one of the greatest success stories in the cloud kitchen and food tech space.
In July 2021, Kitopi announced its $415 million Series C funding round, led by the world's largest technology-focused investment fund, Softbank Group Corp's Vision Fund 2.
This investment catapulted Kitopi to the prestigious Unicorn status, making it the fastest Unicorn to have emerged from the MENA region.
With over 4,000 employees, Kitopi currently operates 200+ locations across the UAE, KSA, Kuwait, Bahrain, and Qatar, and runs its engineering hub in Krakow, Poland, its robotics hub in Denmark, and its global customer experience center in Dubai, UAE.
Need to make sure that every brand that we cook for is absolutely satisfied with our services and is continuously gaining the market's trust in Kitopi.
Constantly reaching out to new and existing brands, super self-motivated and driven, and will always find a way to close the deal.
What You'll Do:
- Grow the business of brands in the Kitopi portfolio by facilitating and consulting on new launches, marketing and strategic initiatives
- Be able to build and manage the brand P&L within Kitopi
- Stake out brands in the market that could benefit from being part of the Kitopi family (basically, everyone) and approach them.
- Constantly receive feedback from brands and Kitopi B/C's and adjust accordingly.
- Generate reports periodically for various brands indicating brand performance with respect to revenue, customer feedback, and retention.
- Set a schedule for quality control checks and carry them out. Ensure there's a smooth flow between our kitchens and delivery aggregators.
- Maximize the business attained from each existing brand through proposing new ideas, marketing schemes, and product development.
- Manage and grow the business with high profile F&B brands
- Develop thorough plans to increase brand awareness, sales, customer acquisition, retention and ratings Implement data driven discounts strategy and develop marketing campaign plans both on the food delivery aggregators and off the aggregators (social media)
- Provide product development and product support in order to establish proper channels of information and communication
- Manage projects and serve as brand ambassador between kitchen managers, supply chain, chefs, marketing and tech / product to ensure there's a smooth flow between our kitchens and delivery aggregators
What We Are Looking For ?:
- A minimum of two ( 2 ) years of experience, ideally with a Growth mindset. Business Development, Sales and more importantly, Relationship Management are key.
- Passion for Food & Beverage and monitoring market trends.
Recruitment Process and Timeline
Benefits
- Extensive learning opportunities we offer many hard and soft skills training to help you improve and challenge yourself
- You'll be involved in customized workshops run by Kitopi Academy
- You'll have a chance to work in an international, diverse, and inclusive environment
- You'll be part of one of the most caring communities out there.
- Finding a chance to become a shareowner with our ESOP plan (
T&C Applies) - Free and unlimited access to a nutritionist because we care about you
- No Dress Code (
T&C Applies) - Extended maternity and parental leave
- The infamous team activities and social events are bursting with fun
- Inclusive Private Health Insurance
- Up to 50% discount from Kitopi brands
- Annual leave as per the company policy
So, what does it really mean to work at Kitopi?
We are constantly striving to make Kitopi the best place to work in the world, by empowering you to be the best version of yourself every day.
Our company values act as our guiding principles to help ensure that everyone feels safe, included, and like they truly belong.
Along with offices in all the markets we operate in, we also believe in a "work from anywhere" policy - you get to choose the environment you operate in because we believe this will help you deliver work you're proud of.
Tech-enabled and customer-obsessed, at Kitopi, we are a team of passionate humans who are on a mission together to satisfy the world's appetite.
-
Customer Success Associate
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia Augnito Full timeJob Responsibilities:1.Account Ownership and Customer Advocacy: Take ownership of customer accounts and serve as their advocate throughout the entire lifecycle, from Demo to Proof of Concept, Implementation, and Adoption. Understand and capture customer requirements, objectives, and pain points. Define key success criteria for Demo, POC, go-live, and guide...
-
Customer Success Manager
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia Software AG Full timeOur story goes beyond technology. We put people first - employees, customers, and partners. We build strong teams and cultivate relationships that last. We provide incomparable products, solutions, services, and technical excellence for our customers. We are a team of over 5,000 colleagues across 70+ countries who value inclusion, integrity, and innovation....
-
Customer Success Partner
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia SAP Full timeWe help the world run betterThe Customer Success Partner (CSP) - SAP Signavio has overall responsibility for the daily management of assigned Cloud customer accounts in EMEA Region, including account management strategies as well as engagement and expansion plans to ensure profitable growth within these customers. The focus of this position is twofold, to...
-
Customer Success Partner
7 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia SAP Full timeWe help the world run betterOur company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...
-
Customer Success Manager
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia BMC Software Full timeBasic Information:Country:Saudi ArabiaState:NACity:RiyadhDate Published:13-Jun-2024Job ID:41982Travel:You may occasionally be required to travel for businessDescription and Requirements:CareerArc CodeCA-MSLI-MS2"At BMC trust is not just a word - it's a way of life"We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to...
-
Customer Success Manager
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia Seclore Full timeWHOAREWE?We are globalleaders in the Data-Centric Security space. Right from protecting nuclearsubmarine designstonewdrugformulationstocustomerdataofFortune100organizations-weguardeverykindofconfidentialinformation.HOWDO WEDOIT?Seclore'spatent-pending, award-winning technology allows users to control how theirinformation is used -even after itis shared with...
-
Customer Success Manager Architect
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia Talent Pal Full timeIntroductionA Customer Success Manager Architect (CSM) career in IBM means a career where you're helping clients fully realise the value of their existing IBM products, whilst growing their adoption of next-generation technologies from across IBM's wider portfolio. It means being a trusted strategic advisor to some of the world's most transformational...
-
Customer Success Manager
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia Contentsquare Full timeContentsquare is a global digital experience analytics company empowering the brands you interact with every day to build better online experiences for all. Since our founding in France in 2012, we have grown to be a truly global and distributed team - known as the CSquad - representing more than 72 nationalities across the world.In 2022, we raised $600M in...
-
Customer Success Executive
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia resal Full timeOverview:We are currently on the lookout for a dynamic and customer-centric individual to join our team as a Customer Success Executive at Resal Company, specializing in SaaS (Software as a Service) solutions. As an essential member of our Customer Success team, you will play a vital role in ensuring the success and satisfaction of our clients by providing...
-
Customer Success
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia SupportYourApp Full timePassionate about the latest trends in Tech?What if you had a chance to be a part of the world's leading Hardware, Software or SaaS solutions? Imagine team-mates who speak 50+ languages and have the most diverse professional and cultural backgrounds.Join our team as a Customer Success and Production Specialist and get the most agile digitalized training and...
-
Customer Success Specialist
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia Taqrer Full time● Own the entire relationship with assigned clients, including onboarding, implementation, training, adoption, retention, and satisfaction● Establish relationships as a trusted and strategic advisor to help ensure the continued value of our products and services● Develop and maintain customer-success strategies and best practices, as well as...
-
Customer Success Specialist
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia Foodics Full timeWho Are WeWe Are Foodics a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarters in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6...
-
Customer Success Consultant
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia McGraw Hill LLC. Full timeOverview:Customer Success Consultant - Saudi Nationals OnlyWhen was the last time you experienced the impact of your work? Our Customer Success team thrive on building meaningful relationships with educators and learners. Due to continued growth across our Middle East operation, we are seeking a self-motivated and pro-active Customer Success Consultant. The...
-
Customer Success Manager
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia Midis Group Full timeJob Information:Company NameMDS For Computer Systems***Department NameSI - Professional Services***IndustryIT Services***Work Experience4-5 years***CityRiyadh***State/ProvinceAr Riyad***CountrySaudi Arabia***Zip/Postal Code11564About us:With more than 4500 professionals, over 50 of the world's leading IT vendors, and a solid 50-year track record of...
-
Customer Success Manager
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia Bayzat Full timeWho we are:Known as the Work Life Platform, Bayzat is one of the leading employee benefits SaaS platforms that is on a constant mission tomake a world class employee experience accessible to every company. We are redefining the way work works for the better, making automated HR, Payroll, Employee Benefits and Insurance a possibility for all businesses.We are...
-
Customer Success Manager
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia Schneider Electric Gruppe Full timeJob Description - Customer Success Manager -CSM (008UPD) Customer Success Manager -CSM - 008UPD Lead and maintain the ongoing client relationships for recurring services, organize and manage recurring communication of client performance, ensure our commitments are delivered with excellence, that the customer outcomes are achieved, and promote/support...
-
Customer Success Manager
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia Udacity Full timeAbout UsUdacity is on a mission to change lives, businesses and nations through _radical_ talent transformation in digital technologies. We offer a unique and immersive online learning platform, powering corporate technical training in fields such as Artificial Intelligence, Machine Learning, Data Science, Autonomous Systems, Cloud Computing and more. Our...
-
Customer Success Manager
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia WorkFlex Full timeAct as a trusted advisor to our customers, providing guidance and support to help them achieve their business goals Lead complex customer onboardings and training initiatives to ensure successful adoption of products and services Develop and maintain strong relationships with key stakeholders within customer organization Conduct regular check-ins and...
-
Customer Success Manager
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia Vectra Full timeVectra is the leader in AI-driven threat detection and response for hybrid and multi-cloud enterprises.About the Role:The Customer Success Manager (CSM) is a critical role in at Vectra and is responsible for developing and handling Vectra's most valuable asset, our customers. The CSM is responsible for the relationships with the customers, connecting with...
-
Customer Success Manager
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia IBM Full timeIntroductionAs a Customer Success Manager - Account Specialist, your mission is to collaboratively lead the way for the deployment and adoption of IBM's solutions within large, complex accounts. Highly organized, with a natural flare for spotting growth opportunities, you'll identify and secure projects, whilst orchestrating the necessary resources for their...