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Ecommerce Operations Manager
2 weeks ago
KEY RESPONSIBILITIES
- Maintenance and execution of Ecommerce activities
- Manage day to day operations of the online store, including daily order fulfillment
- Account management of all sales channel partners and vendors
- Manage workflows of new product setup and listing (strong grammar and writing skills in both Arabic and English required)
- Management of customer service for all sales channels
- Set up initiatives to deliver engaging customer experiences that drive conversions and retention
- Gather data from various sources (site analytics, customer research, competitor research) and convert these into insights, opportunities, and road map enhancements
- Lead product forecasting to supply the site with accurate units to meet customer demand
- Manage accuracy of stock delivery on all new product launches
- Collate all information and update monthly Management reports
- Conduct ad hoc reporting on business, stock, and customer service metrics
MINIMUM REQUIRED SKILLS AND EXPERIENCE
- Minimum 3 years of experience within an Ecommerce operations role
- Experience handling Ecommerce platforms, online sales, and website content management
- Excellent communication and organizational skills in addition to project management experience
- Financial acumen ability to reconcile accounts receivables with payments received from sales partners
- Ability to manage tasks simultaneously
- Experience working on Google and web analytics
- Experience evaluating and executing SEO strategies
ADDITIONAL PREFERENCES
- Experience with drop shipping business
- Knowledge of A/B Testing and Conversion Optimization
- Experience creating and managing paid digital advertising campaigns (Google Adwords and Social Media)
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