Service Delivery Manager

2 weeks ago


Riyadh, Ar Riyāḑ, Saudi Arabia Giza Systems EG Full time
Continuously enhance and improve the Service Management Model

  • Maintaining high performance levels for servicerelated processes, and implementing improvement activities wherever necessary
  • Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for postincident reviews
  • Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery
  • Developing a deep understanding of projects to gain insights into the scope of service delivery
  • Taking accountability for service delivery performance, meeting customer expectations, and driving future demand
  • Analyzing thirdparty as well as internal processes, and creating strategies for service delivery optimization
  • Performance and Quality Management
  • Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades
  • Providing accurate and regular reports to the management on performance of the service delivery
  • Leading personnel management, including staff recruitment, performance assessment, training, and mentoring
  • Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments
  • Monitoring and managing desktop support, IT services desk, and VIP support functions to ensure optimal service

Personal Skills:

  • Proficiency in leading both physical and virtual teams
  • Experience in dealing with thirdpartyprovided services
  • Operational ability in a diverse, largescale environment
  • Exceptional customerfacing skills
  • Indepth knowledge of escalation procedures, incident management, and other disciplines related to service delivery
  • Mastery of ITIL (Information Technology Infrastructure Library) principles
  • Expertise in people management and leadership
  • Strong organizational skills
  • Capacity to train and guide junior team members
  • Ability to manage and prioritize tasks efficiently
  • Solid resource planning and problemsolving skills
  • Readiness to demonstrate a proactive attitude
  • Excellent verbal and written communication skills

Technical Skills:

  • Collaborating with technical design teams to set standards for software, hardware, and security
  • Enabling highlevel performance benchmarks for access devices, such as PCs, laptops, and mobiles
  • Meeting Support
  • Providing technology support for corporate conferencing and ensuring the ready availability of meeting room resources, such as presentation software and audiovisual systems
  • Collaborate with technical & management teams to enhance and improve the Service Management Model

Job Details:

Job Location

Riyadh, Saudi Arabia

Company Industry

System Integrator

Company Type

Employer (Private Sector)

Job Role

Engineering

Job Division

EBS
Technical

Career Level

Management

Years of Experience

Min: 7 Max: 10

Degree

Bachelor's degree

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