Service Delivery Manager
1 week ago
Applicants are required to read, write, and speak the following languages: English
Preferred Qualifications
Key Objectives
- Develop an excellent working relationship with the client and become a "trusted advisor".
- Provide Service Delivery Governance to meet customer needs while using resources optimally and efficiently to deliver the required services
- Ensure a single point of accountability for success of the Managed Services organization with our customers
- Maintain a high level of client satisfaction with Oracle products and services.
- Interface at the highest levels both internally and with Client teams.
- Develop a product usage roadmap with the client to ensure that they achieve their business goals in the use of the Oracle Utilities product suite and derive maximum benefit from their investment in Oracle products and services.
- Ensure client renews and extends their contractual relationship with Oracle.
- Help drive consistency of approach to bring benefits to all clients
- Provide feedback and internal development support to grow the Managed Services practice within Oracle Utilities.
Summary of role
While our customers Oracle Utilities solutions cover the range from hosted on customer facilities through to private or public cloud hosted, they all look to Oracle as the product provider to deliver excellence in configuration, support and operational efficiency when running the Oracle product suite.
While under managed services, many customers will undertake a technical upgrade or a hosting evolution from on premise to cloud.
The SDM drives these value enhancing projects while still maintaining day to day excellence in operations.What you'll do
- Overall oversight of the managed services engagement at the client
- Working with the Customer Operations Manager (COM), responsible for the overall health of the relationship with the customer.
- Oversight of all operational activities under the Managed Services engagement.
- Oversight of all functional support and development activities under the Managed Service engagement
- Working with the Client, develop a roadmap for evolution the Clients use of the enterprise software aligning with their business needs and direction.
- First point of contact in case of any dispute with the customer. It is the SDM/COM who are responsible for raising any escalation to management in either organisation.
- Oversight of any subcontracted Oracle organisations such as OMCS/ACS or Oracle Private Cloud
- Oversight of all staff assigned to the managed services engagement including subcontractors and offshore divisions.
- Responsible for clarity of communication of expectations, obligations and requirements both across the Oracle team onsite and with the Oracle team offshore.
- Responsibility for clarity of communications on expectations, obligations and deliverables to the customer.
- Responsible for planning and scheduling short and medium term activities under the engagement including the use of standard project management tools and communication tools such as Word, Excel, Project and Visio.
- Responsible for maintaining a staffing plan for the engagement and engaging resource managers as necessary.
- Responsible for P&L targets on engagements to targets established.
- Responsible for maintaining and updating the Governance Plan.
- This is typically an onsite role however it may be part time onsite; engagements may be medium to long term (15 years).
What you'll bring
- You have a Bachelor or Master's degree or equivalent experience.
- You have at least 5 years professional experience in an operations management role supporting enterprise software.
- You have at least 10 years professional experience in supporting enterprise software.
- You have experience in delivery management of multiple concurrent and/or large accounts.
- You are a skilled communicator with direct customer facing or consulting roles at a senior level.
- You have demonstrated analytical ability and can present complex topics to a variety of audiences with a clarity appropriate to their seniority.
- You are a critical and strategic thinker.
- You have a demonstrated history of success in similar roles.
- You have led internal teams, managed performance and aligned staffing to achieve results for both long term and short term goals.
- Depending on assignment location, this role may require up to 80% travel.
- PMP (Project Management Professional) and ITIL v4 foundation certification is a plus.
Detailed Description and Job Requirements
As a recognized authority and leading contributor, this project management professional, provides consistent innovative and high quality solution leadership.
Responsible for guiding the successful implementation of non-routine and complex business solutions ensuring high quality and timely delivery within budget to the customer's satisfaction.
Analyzes business needs to-
Service Delivery Manager
1 week ago
Riyadh, Ar Riyāḑ, Saudi Arabia Energy Jobline Full timeBuild an IT Service Portfolio/Catalogue for Sindalah, with visibility of performance against agreed SLA & Cost parameters;Conduct regular reviews of service delivery processes identifying opportunities for improvement.Develop and implement service delivery plans, and proactively manage and monitor service delivery performanceIdentify and resolve service...
-
Service Delivery Manager
1 week ago
Riyadh, Ar Riyāḑ, Saudi Arabia Giza Systems EG Full timeContinuously enhance and improve the Service Management Model Maintaining high performance levels for servicerelated processes, and implementing improvement activities wherever necessary Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for postincident reviews Ensuring...
-
IT Service Delivery Manager
1 week ago
Riyadh, Ar Riyāḑ, Saudi Arabia Emirates NBD Bank PJSC Full timeRiyadh, Saudi Arabia Posted 6 days ago Expires in 2 months We are looking for powerful players, game-changers and future leaders. At Emirates NBD, you will be part of an organization that puts its own people first, celebrates uniqueness and welcomes talent with open arms. Emirates NBD is expanding its services internationally across sectors including...
-
IT Service Delivery Manager
1 week ago
Riyadh, Ar Riyāḑ, Saudi Arabia Emirates NBD Full timeWe are looking for powerful players, game-changers and future leaders. At Emirates NBD, you will be part of an organization that puts its own people first, celebrates uniqueness and welcomes talent with open arms. Emirates NBD is expanding its services internationally across sectors including retail banking and wealth management, corporate and institutional...
-
Service Delivery Manager
1 week ago
Riyadh, Ar Riyāḑ, Saudi Arabia Gulf Business Solutions Full timeCompany DescriptionGulf Business Solutions (GBS) is the leading information and technology solutions provider in the kingdom of Saudi Arabia. Since we started as a business more than thirty years ago, we have grown to an enterprise supported by over five hundred employees, with a rich portfolio of products and services ranging from printing systems to...
-
Service Delivery Manager
1 week ago
Riyadh, Ar Riyāḑ, Saudi Arabia Invenio Business Solutions Full timeinvenioLSI is the world's #1 independent SAP consultancy and implementation partner for Public Sector and Services organizations. Our domain specialties include Government, Local Authorities, Policing, Healthcare, Education, Public Transport, and Tax, with a niche and established position within the Media & Entertainment sector.invenioLSI now has a...
-
Service Delivery Manager
1 week ago
Riyadh, Ar Riyāḑ, Saudi Arabia Help AG Full timeThe Service Delivery Manager provides governance, direction & assurance to customers and Help AG with respect to transition, onboarding of customers and delivery of Managed Security Services (MSS) and the associated deliverables, ensuring delivery to the appropriate standard and quality. The role will require professional communication, reporting and...
-
Service Delivery Manager
1 week ago
Riyadh, Ar Riyāḑ, Saudi Arabia Horizontal Digital Full timeAt Horizontal Digital, we hold ourselves to one key belief: You're only as good as your worst customer experience. This mantra is what drives our digital consultancy to think beyond the easy answers and instead create websites, apps, portals, and other experiences that solve customer needs for Fortune 500 companies in intuitive and empathetic ways. And we...
-
Service Delivery Manager
1 week ago
Riyadh, Ar Riyāḑ, Saudi Arabia Horizontal Digital Full timeManage Service delivery functions for clients which can include everything from transition activities, minor enhancements, and defect resolution to complete administration services of the client's platform servicesProvide L1 General SupportAct as a point of contact for Incident EscalationHandle Client EscalationsReviews Monthly Report, Root Cause Analysis,...
-
Service Delivery Associate
1 week ago
Riyadh, Ar Riyāḑ, Saudi Arabia Cenomi Full timeWHO WE AREPowered by Cenomi Group, we are a new and independent venture, focused on building the leading lifestyle e-commerce platform in MENA. We're a tight-knit founding team with diverse experiences and backgrounds, but with a united passion for creating inspiring solutions for consumers and retailers.Join our mission to create a true omni-channel...
-
Services Delivery Executive
1 week ago
Riyadh, Ar Riyāḑ, Saudi Arabia Talent Pal Full timeService Delivery ExecutiveWhy will you enjoy this new opportunity?The world is changing fast Corporations, governments, schools, hospitals are all feeling immense pressure to offer work from anywhere or buy from anywhere technology. The most advanced companies in the world turn to VMware to manage, grow, and transform their business. When you work here, you...
-
Services Delivery Executive
1 week ago
Riyadh, Ar Riyāḑ, Saudi Arabia VMware Full timeService Delivery Executive - Remote OpportunityWhy will you enjoy this new opportunity?:The world is changing fast Corporations, governments, schools, hospitals are all feeling immense pressure to offer work from anywhere or buy from anywhere technology. The most advanced companies in the world turn to VMware to manage, grow, and transform their business....
-
Service Delivery Manager
1 week ago
Riyadh, Ar Riyāḑ, Saudi Arabia Oracle Full timeExercises judgment and business acumen in selecting methods and techniques for effective project delivery on small to medium engagements. Provides direction and mentoring to project team. Effectively influences decisions at the management level of customer organizations. Ensures deliverables are acceptable and works closely with the customer to understand...
-
Product Manager
1 week ago
Riyadh, Ar Riyāḑ, Saudi Arabia Delivery Hero Full timeAbout the opportunityWe're all about bringing on the smartest minds as we continue to grow in a fast-moving and agile environment; and hire those who can thrive in an e-commerce culture.Your responsibilities: Proactively gathers requirements, specifies pragmatic solutions incorporating the requirements at domain level Clearly defines goals in terms of the...
-
Senior Product Manager
1 week ago
Riyadh, Ar Riyāḑ, Saudi Arabia Delivery Hero Full timeAbout the opportunityWe're all about bringing on the smartest minds as we continue to grow in a fast-moving and agile environment; and hire those who can thrive in an e-commerce culture.Your responsibilities: Proactively gathers requirements, specifies pragmatic solutions incorporating the requirements at domain level Clearly defines goals in terms of the...
-
IT Delivery Manager
1 week ago
Riyadh, Ar Riyāḑ, Saudi Arabia Ericsson Full timeJoin our Team:About this opportunityWe are currently seeking an Application Development and Maintenance (ADM) Delivery Manager to join our dynamic team at Ericsson. As the ADM Delivery Manager, you will play a critical role in managing customer relationships and ensuring a satisfactory delivery of services as outlined in the ADM contracts and agreements....
-
Service Delivery Manager
1 week ago
Riyadh, Ar Riyāḑ, Saudi Arabia Netcracker Full timeIf digital transformation, next-generation technology, and growth opportunities excite you, then join our Netcracker Technology team Our culture and collaborative work environment are the keys to our success. Here you will work with the best in class global teams, earn a competitive salary and contribute to the largest digital transformations around the...
-
Delivery Manager
1 week ago
Riyadh, Ar Riyāḑ, Saudi Arabia StatusNeo Full timeDelivery Management:Coordinate all aspects of product/service delivery to ensure timely and efficient execution.Collaborate with cross-functional teams, including operations, logistics, and customer support, to streamline delivery processes.Monitor delivery performance metrics and implement improvements to enhance customer satisfaction.Resolve any...
-
Head of Service Delivery Stc
1 week ago
Riyadh, Ar Riyāḑ, Saudi Arabia Ericsson Full timeAbout this OpportunityAs a Head of Service Delivery within the Digital Services organisation, you will support service sales directly or indirectly via the unit resources as you understand and align with the overall service delivery processes, models, and strategies.In this people leadership role in the operational organization, you will collaborate to...
-
Principal Service Delivery Engineer
1 week ago
Riyadh, Ar Riyāḑ, Saudi Arabia Dell Full timeDell Technologies customers rely on our products and services to drive progress. So, we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfil their priorities, challenges and initiatives. As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then...