Sales Executive

1 week ago

المملكة العربية السعودية, Saudi Arabia InterContinental Full time

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.


Your day to day


The Sales Executive is responsible for providing support to The Director of Commercial Development and participate in all local sales activities, accounts and meetings in line with the hotel budget.

He/She will assist and extend sales support to plan activities, provide support to sales and reservation team including but not limited to contracts, enquiries, reports and guest enquiries.

They work in a smart and savvy way to achieve hotel budget revenue year on year.

They are creative in their approach and work towards a successful hotel strategy in conjunction with the greater hotel team.


Financial Returns

  • Monitors competitor's activities and assists in marketing intelligence
  • Refers international sales leads to appropriate person within the team
  • Aware of sales strategy and goals when selling to negotiate optimum rate for the benefit of the business
  • Sells all facts of the hotel with a view to optimizing opportunities for revenue growth
  • Handle all sales and reservation queries that come directly to the hotel and support reservation with daily tasks and monthend reports
  • Grows existing and new business and pursues all appropriate leads by supporting the sales team
  • Secure meeting groups leads for sales team
  • Assess and update sales and marketing data daily and monthly
  • Assist sales team in updating monthly account management file
  • Extend reservation assistance in the absence of reservation agent (training will be provided)
  • Stock control of collaterals and corporate gifts
  • Manages production and distribution of gift vouchers and complimentary stays as per the hotel policy
  • Work closely with the Sales and Marketing team to prepare and participate in sales events, events and hotel events
  • Collaboratively working with hotel team for all internal events

Guest Experience

  • Follows InterContinental behaviours when working with internal and external customers
  • Services existing business through management of in house guests queries
  • Respond to guest complaints and ensure corrective action to resolve their issues / concerns
  • Develops and maintains contact with business generators, travel agents, tour operators, airlines, corporate accounts, government departments and other producers closely aligned to hotel business
  • Entertain clients with a view to maximizing business opportunities
  • Plan and conduct familiarization tours and site inspections
  • Assists with the preparation of new products and services
  • Assists in the evaluation of sales planning activities collaboratively with team
  • Analyses sales mix and likely impact on hotel goals, generates monthly reports.
  • Maintain filing systems (manual and digital) and management of data base
  • Prepare all administration documents required by Director of Commercial Development
  • Learning and support for Reservation Agent
  • Enthusiastic in learning hotel systems and reports

People

  • Promote the InterContinental 'one team approach' and reliable service through daily communication and coordination with all team members
  • Encourage high service standards in the hotel through training and leading by example
  • Ensure all colleagues are aligned with the Stay Real Be You brand service behaviours
  • Interfaces with operations on a timely basis in regards to future and existing needs for customers

Responsible Business

  • Ensure a safe and secure environment for guests, team members and hotel assets in compliance with hotel's or owner's policies and procedures and regulatory requirements
  • Develop and carry out action plans to be environmentally conscious by taking steps to reduce the hotel's carbon footprint
  • Acting responsibly when working with hotel budget and expenses, seeking prior approval Director of Commercial Development when required

What we need from you


Sales Executive will fulfil a role within the hotel reporting directly to Director of Commercial Development with additional responsibilities and working relationships required with the Sales, Marketing, Reservations and the greater hotel team.

Great communication skills and basic computer literacy

  • Minimum diploma or equivalent three years' service in the service industry
  • Sales and Reservations experience is an advantage
  • Great communication skills and basic computer l

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