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Operations Unit Manager

3 months ago

Tabuk, Tabuk, Saudi Arabia Rentokil Initial plc Full time
  • Organize, delegate and follow up assertively on unit's tasks.
  • Develop and motivate unit members by molding, training and coaching them into star performers and
  • cooperative teams.
  • Build strong relationships and effectively communicate with management, peers and staff.
  • Continuously improve unit's processes and quality output to respect Boecker value of Excellence.
  • Oversee an effective appointment scheduling by all operations officers/senior officers.
  • Ensure minimum pending appointments.
  • Evaluate team members and confirm their compliance with Boecker policies, standards and regulations.
  • Perform regular courtesy calls and visits upon approved schedule by Operations Manager.
  • Ensure that chemicals and non-chemical products are always available for the team and are being usedefficiently and in proper concentration.
  • Follow up on clients' yearly programs and verify they are being implemented as agreed with the clients.
  • Ensure that equipment and vehicles' maintenance is done as per maintenance policies.
  • Ensure that technicians' dispatching and vehicles' routing are being properly arranged.
  • Execute monthly field raids.
  • Verify that officers/senior officers respect the caller scripts and communicate properly with clients (emailtext, phone etiquette, etc.).
  • Follow up on VIP clients and ensure timely delivery of reports.
  • Monitor the process of call backs' response and solution.
  • Ensure that clients' Unique Buying Points (UBP) are identified and attended for.
  • Organize monthly professional training for back office and field staff.
  • Communicate regularly with the Sales Department regarding new, toxic and old clients.
  • Handle operations reports and discuss them with upper management.
  • Control data integrity through weekly audits on data entry and operations workflow.

Requirements

  • Bachelor's Degree in Business Administration, Agribusiness, Environmental Science, or equivalent.
  • At least 6 years of experience in operations or relevant fields.
  • Proficiency in English is a must. Arabic is a plus.
  • Effective decision-making and problem-solving skills.
  • Excellent verbal and written communication skills.
  • Remarkable attention to details.

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