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Soft Services Operations Manager

2 months ago

Tabuk, Tabuk, Saudi Arabia Eram Talent Full time

About Eram Talent

Eram Talent, a leading talent acquisition consultancy, is seeking a highly skilled and motivated individual for the position of Soft Services Lead in the hospitality industry. As a global recruitment solutions provider, Eram Talent is committed to delivering exceptional results for its clients.

Job Summary

The Soft Services Lead will be responsible for managing and overseeing the soft services operations within the hospitality industry. This includes ensuring the highest level of customer service, maintaining a clean and well-maintained environment, and ensuring smooth day-to-day operations.

Key Responsibilities

  • Soft Services Operations Management
    • Oversee and manage the soft services operations of the hospitality facility, ensuring high standards of cleanliness, hygiene, and maintenance are maintained at all times.
    • Develop and implement standard operating procedures and policies for soft services, ensuring compliance with industry regulations and best practices.
  • Team Leadership
    • Provide leadership and direction to the soft services team, ensuring they are well-trained and motivated to deliver exceptional customer service.
    • Conduct regular inspections and audits to ensure compliance with quality standards and identify areas for improvement.
  • Collaboration and Communication
    • Collaborate with the management team to identify areas for improvement and implement appropriate solutions.
    • Communicate effectively with stakeholders, including clients, employees, and vendors, to ensure seamless operations and high levels of customer satisfaction.

Requirements

  • Education
    • Bachelor's degree in Hospitality Management, Business Administration, or a related field.
  • Experience
    • Minimum of 4 years of experience in soft services management within the hospitality industry.
  • Skills
    • Proven track record of delivering exceptional customer service and maintaining high standards.
    • Strong knowledge of industry regulations and best practices.
    • Strong leadership and people management skills.
    • Excellent communication and interpersonal skills.
    • Ability to multitask and prioritize in a fast-paced environment.