Customer Service Coordinator

2 weeks ago


Al Hufūf, Eastern Province, Saudi Arabia NOV Inc. Full time
CLOSING DATE 13 April 2024.

Job Summary:


This position designed to provide qualified applicants an opportunity acting as the voice for our customer(s) internally within various engaged departments and teams to ensure flowless internal Quote to-Cash process.

Ultimately to achieve Cash and Profitability as targeted and maintain best Customer (Internally and Externally) experience and performance scores.

RESPONSIBILITIES:

  • Receive Orders, and manage fulfilment process with various orders (Sales, Services, Work, etc) to ensure closure by Delivery ontime \ Completed Services, billing on adequate timing, with focus to due payments constrain as applicable.
  • Resolve customer order issues proactively, by working closely with SCM\MFG, Operations team, Sales, management and other functions \ dept Teams to maintain best practice meeting all day today relevant Customers Orders activities.
  • Maintain records of past Proposals/POs/Contracts within the period stipulated by the company.
  • Maintain/Update "Pricelists" for all customers for price comparison/analysis.
  • Receive as focal billing control person for final packages for invoicing to review, and ensure compliance to accounting, finance, and contractual requirements (ensure payable Billing)
  • Retain and support optimization for Orders relevant costs vs Revenues.
  • Retain and maintain adequate records, registrar, and system revisions as applicable.
  • Receive and proceed any related complains and ensure resolving and eliminate any related issues.
  • Review and set up new customers. Maintain/Update Registration on various customers' ERP systems, etc.
  • Perform other related duties as assigned.

QHSE:

Financial:

  • Proactively to indicate optimize costs and revenues relevant recommendation to improve and sustain profitability.

Growth and expansion:


Working on self-learning paths as assigned or proactively to grow self-knowledge and awareness and share key knowledge (as best practice) within NOV Community as applicable.


EXPERIENCE/EDUCATION/SKILL-SET REQUIRED:

  • Bachelor's Degree, preferably, Sales & Business Development
  • 1 3 years of relevant experience preferably from oilfield services or similar industry
  • ERP \ Aramco Portal experience is a plus.
  • Excellent communication skills
  • Works well in multicultural environment.
  • High level of motivation and drive to deliver positive results.
  • Understand and breakdown complex systems and workflows. Willing to engage in disputes inorder to settle them equitably. energized by challenges and drawn towards opportunities.
  • Is cognizant of organizational culture and politics, and appropriately adjusts personal style to be effective.
  • Imbued with a strong sense of customer focus (internal/external). Is known to consistently adhere to work instruction and procedures and expects others to follow suit


Every day, the oil and gas industry's best minds put more than 150 years of experience to work to help our customers achieve lasting success.


We Power the Industry that Powers the World

Throughout every region in the world and across every area of drilling and production, our family of companies has provided the technical expertise, advanced equipment, and operational support necessary for success—now and in the future.


Global Family

We are a global family of thousands of individuals, working as one team to create a lasting impact for ourselves, our customers, and the communities where we live and work.


Purposeful Innovation

Through purposeful business innovation, product creation, and service delivery, we are driven to power the industry that powers the world better.


Service Above All

This drives us to anticipate our customers' needs and work with them to deliver the finest products and services on time and on budget.



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