Customer Service Officer

2 weeks ago


Al Hufūf, Eastern Province, Saudi Arabia Abdulla AlBinali Co Full time
Purpose

A customer service officer in the e-commerce industry plays a crucial role in building and maintaining positive customer relationships. His/her actions directly impact customer satisfaction, loyalty, and the overall success of the e-commerce platform. Effective communication, problem-solving skills, and a customer-centric approach are key attributes for success in this role.

The incumbent holding this position would be responsible to:

  • Improve category trees to improve shopper journey and category profiles.
  • Maintenance and execution of Ecommerce activities.
  • Manage daily operations of the online store, including daily order fulfillment.
  • Manage workflows of new product setup and listing.
  • Management of customer service for all sales channels.
  • Manage payment gateway and ensure payment and invoicing processes.
  • Ensuring that payment options and promotional tabs are configured correctly.
  • Monitoring website traffic and customer reviews to gauge responses to site updates.
  • Solving all website technical problems such as that face customers on the website.
  • Assist customers in placing orders, updating orders, and addressing any issues related to the ordering process.
Duties & Responsibilities

  • Develop a comprehensive understanding of the company's products, including features, specifications, and pricing, to better assist customers.
  • Ensure that customers are informed about and understand the company's policies, including return policies, warranty information, and terms of service.
  • Bachelor's degree in business, Marketing, or a related field.
  • At least one year of experience / Fresh graduate.

Skills:

  • Ability to manage tasks simultaneously.
  • Strong communication and interpersonal skills.
- strong grammar and writing skills in both Arabic and English required.

  • Organizational skills.
  • Decisionmaking skills.
  • Time management skills

نوع الوظيفة:
دوام كامل, لحديثي التخرج

اللغة:
- العربية (مطلوب)

  • English (مطلوب)
الموعد النهائي لطلب التقدم: 16/02/2024

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