Customer Service Representative

2 weeks ago


Al Hufūf, Eastern Province, Saudi Arabia Element Materials Technology Full time


Overview:

Element has an opportunity for a

Customer Service Representative (CSR)
This role will be based in Second Industrial area in Dammam, KSA.

Responsibilities:

  • Identify current and future customer service requirements by establishing personal rapport with potential and actual customers, acting as a liaison between the customers and Element Material Technology and identify new sales opportunities through proactive questioning to ensure maximum share of customers' testing business
  • Gain pricing and lead time from standard price lists and work with departments to resolve complaints
  • Process sales invoices, quoting and provide status report to clients and when applicable handle requests for information (e.g. shipping / delivery dates)
  • Actively utilise Customer Relationship Management (CRM) tool to record activities, ensuring contact details are accurate, duplicates are removed, new information is added and accurate call / visit logs are entered and build and maintain a working knowledge of Element Material Technology service offerings; participate in training / coaching opportunities
  • Ensure compliance with all Element Materials Technology policies including but not limited to Terms and Conditions, trade compliance, treatment of others, moral code of conduct, and employee handbook and ensure adherence to all applicable laws pertaining to safety, environment and corporate governance

Skills / Qualifications:

  • Graduate with a technical back ground having 13 years of customer service experience with quoting experience, able to read and interpret documents such as customer quotes / contracts, marketing materials, and customer testing specifications
  • Able to review, understand specifications related to civil material testing requirements, essential to prepare quotations/bids/tenders and write routine reports and correspond and speak effectively before groups of customers or employees of organization and able to solve practical customer problems
  • Proficiency in Microsoft Applications (Dynamics AX and CRM, Word, Excel)
  • Able to remain calm when faced with mounting pressure related to deadlines and multiple priorities and have welldeveloped oral and written communication skills to meet a variety of communication needs
  • This is a Saudi national role
LI-SR1

Company

Overview:

Element is one of the fastest growing testing, inspection and certification businesses in the world. Globally we have more than 7,500 brilliant minds operating from 200 sites across 30 countries. Together we share an ambitious purpose to 'Make tomorrow safer than today'.


When failure in use is not an option, we help customers make certain that their products, materials, processes and services are safe, compliant and fit for purpose.

From early R&D, through complex regulatory approvals and into production, our global laboratory network of scientists, engineers, and technologists support customers to achieve assurance over product quality, sustainable outcomes, and market access.

While we are proud of our global reach, working at Element feels like being part of a smaller company. We empower you to take charge of your career, and reward excellence and integrity with growth and development.

Industries across the world depend on our care, attention to detail and the absolute accuracy of our work. The role we have to play in creating a safer world is much bigger than our organization.

Diversity Statement:
At Element, we always take pride in putting our people first.

We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming "the world's most trusted testing partner".



  • Al Hufūf, Eastern Province, Saudi Arabia Teleperformance Full time

    We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The call center representative may handle a high volume of inbound or outbound calls or both...


  • Al Hufūf, Eastern Province, Saudi Arabia Gold's Gym Arabia Full time

    Job Summary: A Customer Service Representative or Sales Representative is responsible in promoting and selling memberships to potential new members and selling renewals. GG Representatives greets, assists and directs members, guests and staffs as they enter or contact the gym. They perform a variety of administrative, and operational duties as...


  • Al Hufūf, Eastern Province, Saudi Arabia Hamad M. Al Rugaib & Sons Trading Co. Full time

    Job Overview:Help customers with complaints and questions, give customers information about productsand services, take orders by helping customers understand theproduct and answering questions about their orders, and escalate complaintsacross a number of communication channels. To do well in this role you need tobe able to remain calm when customers are...


  • Al Hufūf, Eastern Province, Saudi Arabia Hamad M. Al Rugaib & Sons Trading Co. Full time

    The pivotal role of the Guest Service Representative involves being able to satisfy the desires of customers and exhibition visitors, and working to provide a purchasing experience for high-quality products and services. We are looking for sellers who have a rich and solid cultural reference in buying and selling methods, who have enthusiasm, energy, and the...


  • Al Hufūf, Eastern Province, Saudi Arabia Hamad M. Al Rugaib & Sons Trading Co. Full time

    Job Overview:Help customers with complaints and questions, give customers information about productsand services, take orders by helping customers understand theproduct and answering questions about their orders, and escalate complaintsacross a number of communication channels. To do well in this role you need tobe able to remain calm when customers are...


  • Al Hufūf, Eastern Province, Saudi Arabia Tenaris Full time

    At Tenaris, you will join a global network of professionals working together toward a common goal: shape the future of energy through advanced tubular products and services.If you want to become part of a diverse team that values results, analytical approach to problem solving and teamwork, Tenaris is the place for you.LOCATION:DEPARTMENT:Purpose:Helps to...


  • Al Qaţīf, Eastern Province, Saudi Arabia Valsense Full time

    VALSENSE FZ LLC - RAK, UAE Job Role - Telesales & CSR (Calling & Chats) Reporting Manager - Operations Team Lead Job SummaryWe're looking for a dual profile (Outbound Sales Representatives + Customer Service Chats) to join our team and help us take our company to the next level You will be responsible for making outbound sales calls to potential customers...


  • Al Hufūf, Eastern Province, Saudi Arabia Rolls-Royce Full time

    Job Description:Job Title: Field Service RepresentativeWorking Pattern: Full timeWorking location: Dhahran - Saudi ArabiaWhy Rolls-Royce?Work with us and we'll welcome you into an inclusive culture, one that invests in your continuous learning and development, and gives you access to a wide breadth and depth of experience.We'll provide an environment where...


  • Al Hufūf, Eastern Province, Saudi Arabia Ecolab Full time

    We are looking for an experienced leader with a proven track record of being able to set and deliver high standards consistently. You will be an open and honest leader who values and drives that in others and are able to inspire, motivate and engage people at all levels across a dynamic field-based business.What's in it For You: The opportunity to take on...


  • Al Hufūf, Eastern Province, Saudi Arabia DSV Full time

    If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.Job Req Number: 79036Time Type: Full TimePosition: Customer Service Specialist.Overview of the Position To coordinate Operations and Customer Service tasks for respective...


  • Al Hufūf, Eastern Province, Saudi Arabia Dserv Full time

    Responsibilities: Work on the installation, repair, and maintenance of the Wellhead equipment in the field. Handle Wellhead installation for low & high pressure with different wellhead configurations. Represent the company in the field and adhere to the HSE & Quality requirements of the company andcustomers. Understands field installation procedures and...


  • Al Hufūf, Eastern Province, Saudi Arabia IKEA Full time

    Company descriptionCome help us create a better everyday life for the many people. That's the IKEA vision. We do that by offering a wide range of home furnishings with good design and function at prices so low that as many people will be able to afford them.Job description Responsible to strengthen IKEA as the leader in home furnishing by providing a quality...


  • Al Hufūf, Eastern Province, Saudi Arabia SISA Full time

    Exciting Opportunity: Become a Customer Service Evaluator/Mystery Shopper in Saudi Arabia- **Open to Residents Across Saudi Arabia_Are you ready to embark on a rewarding journey while shaping exceptional customer experiences???About Us:Join our esteemed international market research consultancy in enhancing customer service standards across Saudi Arabia....


  • Al Hufūf, Eastern Province, Saudi Arabia Pets Houses Trading Company Full time

    The Customer Service & Sales Coordinator position is an entry level position in our firm with the unlimited opportunity for advancement only offered in a entrepreneurial startup environment. This position serves as the main liaison between our clients and consumers, and is essentially the eyes, ears, and voice of the brand. The Customer Service & Sales...

  • Sales Representative

    2 weeks ago


    Al Hufūf, Eastern Province, Saudi Arabia Gold's Gym Full time

    Sales Representative is responsible in promoting and selling memberships to potential new members and selling renewals. Sales Representatives greets, assists and directs members, guests and staffs as they enter or contact the gym. They perform a variety of administrative, and operational duties as necessary.Salary: ریال4, ریال5,000.00 per...


  • Al Hufūf, Eastern Province, Saudi Arabia Pets Houses Trading Company Full time

    Job Objectiveهدف الوظيفةThe Customer Service & Sales Coordinator position is an entry level position in our firm with the unlimited opportunity for advancement only offered in a entrepreneurial startup environment. This position serves as the main liaison between our clients and consumers, and is essentially the eyes, ears, and voice of the brand....


  • Al Hufūf, Eastern Province, Saudi Arabia Abdulla AlBinali Co Full time

    PurposeA customer service officer in the e-commerce industry plays a crucial role in building and maintaining positive customer relationships. His/her actions directly impact customer satisfaction, loyalty, and the overall success of the e-commerce platform. Effective communication, problem-solving skills, and a customer-centric approach are key attributes...


  • Al Hufūf, Eastern Province, Saudi Arabia NOV Inc. Full time

    CLOSING DATE 13 April 2024.Job Summary:This position designed to provide qualified applicants an opportunity acting as the voice for our customer(s) internally within various engaged departments and teams to ensure flowless internal Quote to-Cash process. Ultimately to achieve Cash and Profitability as targeted and maintain best Customer (Internally and...


  • Al Hufūf, Eastern Province, Saudi Arabia 1st Talent Full time

    We are hiring "Customer Service Agent" for A Medical Center In Khobar, Eastern Providence, Saudi ArabiaJob Description; Will be responsible for replying the clients inquiries via different tools (Face to face, phone, Mail Or WhatsApp) Will be responsible for sending data to the client as required & handle their complains Will follow up the clients requests...


  • Al Hufūf, Eastern Province, Saudi Arabia BOEING Full time

    At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for...