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IT Support Specialis
2 weeks ago
- Performs routine activities within the specified scope.
- Manages the implementation of approved technology support policies, processes and procedures so that the required work is carried out in a controlled manner.
- Participates in building highly complex user interface applications and back-end databases using technical proficiency in various web development tools, programming languages and scripting languages.
- Monitors the analyses of existing IT systems and procedures, recommending modification programs and user procedures to best meet STC's needs.
- Provides advice and support to service personnel on the best ways of meeting and resolving specific customer needs.
- Ensures the integrity and reliability of data by maintaining backup systems to provide disaster recovery services for IT users.
- Assists in the certification/installation of complex and non-standard hardware and software within STC.
- Coordinates the checks on the quality of new hardware/software releases and provides appropriate feedback to the vendors and technology teams.
- Escalates major problems to the appropriate section or to the vendor defining the time scales in which a resolution must be reached.
- Develops reports on complex user technical requirements and technology/vendor capability.
- Contributes to the achievement of large projects that may involve working with external vendors/developers.
- Assists in providing guidelines to service developers to aid the operating plan development.
- Develops an effective working relationship with users, technology teams and vendors.
- Develops and communicates the scheduling of system manipulations and batch co-ordination exercises.
- Assists in developing new working methods and systems for the work unit to supply end users with increasingly improved levels of support.
- Supports the development of user and technical documentation for the implementation, support and running of new and/or modified systems.
- Helps with routine work and escalates issues, as necessary.
- Liaises within the assigned team to build effective working relationships.
- Intermediate proficiency in data collection and analysis
- Intermediate proficiency in system diagnostic techniques
- Intermediate proficiency in technology applications
- Intermediate proficiency in relevant programming languages
- Intermediate proficiency in IT services and systems
- Intermediate proficiency in data processing functions and developing system data structures is preferred
- Arabic: Advanced
- English: Advanced
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