Assistant Director of Front Office

2 weeks ago


Medina, Al Madīnah al Munawwarah, Saudi Arabia Rotana Hotel Management Corporation Full time
Assistant Director of Front Office

Job Description

We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As an Assistant Director of Front Office you are responsible for assisting the Director of Front Office / Front Office Manger in leading and managing all sections of the Front Office Department in order to ensure the highest standards of service, whereby your role will include key responsibilities such as:

  • Monitor Front Office employees to ensure guests receive prompt, warm attention and personal recognition
  • Inform other operating departments, notably Housekeeping, of all Front Office matters that concerns them
  • Establish and maintain effective employee relations
  • Assist the Director of Front Office / Front Office Manager in employee related matters such as appraising and consulting
  • Assist in the preparation of statistical, performance and forecast reports as necessary in order
to facilitate annual budget and strategic plan preparation and provide management with marketing information

  • Assist in monitoring and controlling, on an on-going basis, department costs to ensure performance against budget
Skills
Education, Qualifications & Experiences

You should ideally have a degree in the hospitality field with at least three years previous experiences in the Front Office Department within a hotel environment.

You must also have fluency in both written and spoken English and an immaculate personal presentation along with the ability to solve problems effectively.

You must have knowledge of up selling and maximizing revenues techniques, computer literacy and knowledge of Opera will be highly regarded.

Knowledge & Competencies

The ideal candidate will be a positive and proactive individual with an outgoing, charismatic and approachable character, combined with a high aptitude for customer care, strong leadership skills and the capability to motivate and guide others.

You have the ability to develop and build relationships easily, while possessing following additional competencies:

Understanding the Business
Influencing Outcomes
Planning for Business
Team Building
Valuing Diversity
Leading People
Adaptability
Drive for Results
Customer Focus
Managing Operations

Job Location Medina, Saudi Arabia Rotana Hotel Management Corporation PJSC (Arabic: روتانا) is a hotel management company in the Middle East, Africa, and the Balkans.

It has a portfolio of over 100 properties in 26 cities and operates five sub brands which include Rotana Hotels & Resorts, Centro Hotels by Rotana, Rayhaan Hotels & Resorts by Rotana, Arjaan Hotel Apartments by Rotana, Edge by Rotana, and The Resid..

ences by Rotana. Rotana was founded in 1992, by a partnership between two visionary thinkers, Nasser Al Nowais and Selim El Zyr.

Operating as Rotana, it opened its first property, the Beach Rotana Abu Dhabi in 1993 and is today one of the leading hotel management companies within the Middle East, Africa, Eastern Europe and Turkey.

Rotana combines a unique understanding of the culture and communities of the Middle East with the collective expertise of an executive team contributing to years of international experience in the service industry.


Medina, Saudi Arabia Al Manakha Rotana Department:
Front Office
Employment Type: Mid-Career We are currently seeking for passionate and dynamic guest focused Front Office professionals...

Medina, Saudi Arabia Al Manakha Rotana Department:
Front Office
Employment Type: Mid-Career We are currently seeking for passionate and dynamic guest focused Front Office professionals...

Medina, Saudi Arabia Al Manakha Rotana Department:
Front Office
Employment Type: Management We are currently seeking for passionate and dynamic guest focused Front Office professionals...

Medina, Saudi Arabia Al Manakha Rotana Department:
Front Office
Employment Type: Mid-Career We are currently seeking for passionate and dynamic guest focused Front Office professionals...

Medina, Saudi Arabia Al Manakha Rotana Department:
Front Office
Employment Type: Mid-Career We are currently seeking for passionate and dynamic guest focused Front Office professionals...

Medina, Saudi Arabia Al Manakha Rotana Department:
Front Office
Employment Type: Mid-Career We are currently seeking for passionate and dynamic guest focused Front Office professionals...

Medina, Saudi Arabia Al Manakha Rotana Department:
Front Office
Employment Type: Management We are currently seeking for passionate and dynamic guest focused Front Office professionals...

Medina, Saudi Arabia Al Manakha Rotana Department:
Front Office
Employment Type: Mid-Career We are currently seeking for passionate and dynamic guest focused Front Office professionals...

Medina, Saudi Arabia Al Manakha Rotana Department:
Front Office
Employment Type: Mid-Career We are currently seeking for passionate and dynamic guest focused Front Office professionals...

Medina, Saudi Arabia Al Manakha Rotana Department:
Front Office
Employment Type: Mid-Career We are currently seeking for passionate and dynamic guest focused Front Office professionals...
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