Front Office Manager(Saudi)

2 weeks ago

Medina, Al Madīnah al Munawwarah, Saudi Arabia Banyan Tree AlUla Full time
Front Office Manager


You will showcase your leadership and interpersonal strengths as Front Office Manager, where you will lead our team of service ambassadors, maximize Front Office operations and ensure exceptional guest service.


KEY ROLES & RESPONSIBILITIES

  • Reporting to the Assistant Director of Rooms, responsibilities and essential job functions include but are not limited to the following:
  • Consistently offer professional, friendly and engaging service
  • Lead and manage all aspects of the Front Office department including Front Desk, Guest service Centre, Guest Services, Banyan Tree Hosts, Reservations and ensure all service standards are followed.
  • Maximize rooms revenue through participating in room upgrade program and labor management in reporting areas
  • Handle guest concerns and react quickly, logging and notifying proper areas
  • Conduct regularly scheduled departmental meeting
  • Attend operational meetings and communicate actionable items to Front Office areas
  • Balance operational, administrative and associates needs
  • Assist guests regarding resort facilities in an informative and helpful way
  • Follow department policies, procedures and service standards
  • Follow all safety policies
  • Other duties as assigned

PERSONAL ATTRIBUTES

  • Written and verbal communication skills in English and Arabic
  • Able to develop rapport with Colleagues and Management staff
  • Ability to work cohesively with coworkers as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
  • Ability to promote positive relations with all hotel guests & patrons
  • Able to exercise good judgment with difficult guests
  • Understanding and ability to work in a multicultural environment

QUALIFICATIONS

  • Previous leadership experience required
  • Previous Property Management System experience required
  • University/College degree in a related discipline preferred
  • Must possess a professional presentation
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times

Your team and working environment:


Banyan Tree will operate and expand the Ashar luxury camp, embracing the region's Arabian heritage to blend in seamlessly with the Ashar Valley's striking natural scenery and stand in the heart of AlUla's planned "living museum" experience.

Situated near AlUla's signature mirrored Maraya Concert Venue, the camp recently hosted guests of the annual Winter At
Tantora cultural festival, elevating visitors' experiences by connecting them with AlUla'snature, art, and ancestry._ _

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS

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