Front Desk Manager

2 weeks ago

Medina, Al Madīnah al Munawwarah, Saudi Arabia Rotana Hotel Management Corporation Full time
Front Desk Manager

Job Description

We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Front Desk Manager you are responsible for the operations of Front Office with a primary focus on overall operation at Reception, ensuring end of the day procedures and subsequent reports are completed in an accurate and efficient manner whereby your role will include key responsibilities such as:

  • Actively elicit guest feedback and preferences, regarding hotel services and ensure action is initiated on the same to maximize guest satisfaction
  • Ensure maximum room revenue through up-selling within stipulated guidelines, therefore optimizing the sale of room inventory, while controlling room availability in high occupancy periods
  • Actively involve in promoting and selling companies loyalty program, Food & Beverage events / in house facilities and hotel / company partners
  • Ensure that all accounting and auditing practices are in line with company policies, governmental requirements and check audits and registration cards before sending them to accounts
  • Lead and coach the team towards achieving highest level of exceptional guest service and colleague satisfaction results through the application of all corporate and property standards and policies
Skills
Education, Qualifications & Experiences

You must ideally have a degree in the hospitality field with previous experiences in the Front Office Department within a hotel.

You should also have fluency in both written and spoken English and an immaculate personal presentation along with the ability to solve problems effectively.

Computer literate and knowledge of Opera will be highly regarded.

Knowledge & Competencies

The ideal candidate will be well versed with up selling and maximizing revenue techniques, always service oriented and with the passion to exceed the expectations of our guests at every turn.

A positive, proactive, flexible and approachable attitude is a must.

You will work well under pressure in a fast paced environment and be a great leader, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:

Understanding Hotel Operations
Effective Communication
Planning for Business
Supervising People
Understanding Differences
Supervising Operations
Teamwork
Adaptability
Customer Focus
Drive for Results

Job Location Medina, Saudi Arabia Rotana Hotel Management Corporation PJSC (Arabic: روتانا) is a hotel management company in the Middle East, Africa, and the Balkans.

It has a portfolio of over 100 properties in 26 cities and operates five sub brands which include Rotana Hotels & Resorts, Centro Hotels by Rotana, Rayhaan Hotels & Resorts by Rotana, Arjaan Hotel Apartments by Rotana, Edge by Rotana, and The Resid..

ences by Rotana. Rotana was founded in 1992, by a partnership between two visionary thinkers, Nasser Al Nowais and Selim El Zyr.

Operating as Rotana, it opened its first property, the Beach Rotana Abu Dhabi in 1993 and is today one of the leading hotel management companies within the Middle East, Africa, Eastern Europe and Turkey.

Rotana combines a unique understanding of the culture and communities of the Middle East with the collective expertise of an executive team contributing to years of international experience in the service industry.


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